Customer Service Representative

Nissan Cebu Distributors Inc.; Cebu City; On-site; PHP 260,000 - 380,000; Full time

Job summary

A leading automotive distributor in Cebu City is seeking a Marketing Specialist. This role involves creating and optimizing marketing materials, analyzing data, and managing customer interactions. The ideal candidate has a Bachelor's degree in Marketing or a related field, excellent communication skills, and is customer service oriented. Experience in automotive sales is a plus, and proficiency with software tools is required.

Qualifications

• Experience in Automotive Sales is an advantage.
• Capable of effective and diplomatic communication.
• Customer service oriented mindset is essential.
• Experience in Automotive Sales is an advantage.
• Ability to manage and complete multiple tasks concurrently.
• Proficient in computer software, especially calendar applications and CRM tools.

Responsibilities

• Create and deliver marketing ideas and materials.
• Gather and analyze data from marketing activities.
• Handle customer complaints and ensure resolution.
• Keep records of customer interactions and process accounts.
• Handle customer complaints and provide timely solutions; follow up to ensure resolution.

Skills

Excellent communication skills

Customer service orientation

Ability to manage multiple tasks

Proficient in computer software

Calendar apps

Education

Bachelor's degree in Marketing or related course

Tools

CRM tools

Calendar software

Job description

Qualifications

• Candidate must have a Bachelor's degree on Marketing or any related course
• Excellent communication skills and can deal effectively and diplomatically with a variety of people
• Must be customer service oriented
• Experience in Automotive Sales is an advantage
• Having the ability to manage and complete multiple tasks at once.
• Having proficient computer software skills (especially for organizational calendar applications and customer relationship management tools)

Primary Functions

• Responsible for creating and delivering marketing ideas and activities, concepts and creating marketing materials.
• Gathers and analyses data generated from marketing activities
• Measures and assesses the efficiency of marketing activities
• Creates, delivers, edits and optimizes marketing materials and ensures messages are supportive of and consistent with strategies
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.