Automotive Parts Sales Representative

Tri-Unity Talent Sourcing & Human Resource Management Services; Manila; On-site; PHP 279,000 - 390,600; Full time

Job summary

A human resource management company in Metro Manila is seeking a Customer Service Representative. This role involves handling customer inquiries, managing relationships, and resolving issues effectively. Candidates should have a diploma or bachelor's degree and 1-3 years of relevant experience. Strong communication skills and proficiency in MS Office are essential. Join us to enhance customer satisfaction and contribute to our service excellence.

Qualifications

• 1-3 years in customer service, client relations, or a similar role.

Responsibilities

• Serve as the first point of contact for customer inquiries.
• Handle complaints professionally for satisfactory resolution.
• Maintain accurate records of customer interactions.

Skills

Strong communication and interpersonal skills

Problem-solving and conflict resolution abilities

Good organizational and time management skills

Ability to remain calm under pressure

Proficiency in MS Office and CRM software

Education

Diploma or Bachelor’s degree in Business Administration, Marketing, Communications, or related field

Job description

Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, or in person.
• Handle complaints professionally, aiming for a prompt and satisfactory resolution.
• Maintain accurate records of customer interactions and transactions.

• Relationship Management
  • Develop and nurture long-term relationships with clients.
  • Follow up with customers to ensure service quality and satisfaction.
  • Provide personalized service to high-value customers.

• Issue Resolution
  • Investigate and resolve customer issues efficiently.
  • Coordinate with internal departments to ensure timely solutions.
  • Escalate complex issues to management when necessary.

• Customer Experience Improvement
  • Gather feedback from customers to improve services.
  • Recommend process improvements to enhance customer satisfaction.
  • Contribute to customer loyalty and retention initiatives.

Qualifications

• Education: Diploma or Bachelor’s degree in Business Administration, Marketing, Communications, or related field.
• Experience: 1–3 years in customer service, client relations, or a similar role.

Skills

• Strong communication and interpersonal skills.
• Problem-solving and conflict resolution abilities.
• Good organizational and time management skills.
• Ability to remain calm under pressure.
• Proficiency in MS Office and CRM software.