Customer Service Representative

ONE VISAYA GAMING CORPORATION; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Night differential

Meal allowance

13th-month pay

Paid bi-weekly salary

HMO after 6 months

Paid leave

Job summary

ONE VISAYA GAMING CORPORATION is building its Cebu-based customer support team to handle real-time live chat for players. You will respond to deposits, withdrawals, games and promotions with full training provided.

Proficiency in English and Tagalog is required, and you must be comfortable with 24/7 rotating shifts. CS/BPO experience is a plus; Chinese or Bisaya skills are a bonus. The role offers paid training and shift premiums as part of a growing online gaming platform.

Qualifications

• Proficient in English and Tagalog.
• Fast typist with attention to detail.
• Able to work under pressure and rotate 24/7 shifts.
• At least 21 years old.
• CS/BPO/online gaming CS experience is a plus.

Responsibilities

• Respond to players in real time via live chat on deposits, withdrawals, games, and promotions.
• Maintain response speed and accuracy, handle multiple chats, and handover shifts.
• Support platform testing and service-optimization feedback.
• Assist official social media interaction and phone services as scheduled.
• Uphold responsible gaming and report suspicious transactions per SOP.

Skills

English proficiency

Tagalog fluency

Typing speed

Attention to detail

Under pressure

Willing to work night shifts

21 years or older

CS/BPO experience (plus)

Job description

About the role

This role focuses on real-time live chat support for players. We provide full training — CS/BPO experience is a plus, but if you are willing to work shifts and eager to learn, you are welcome to apply.

Key responsibilities

• Respond to players in real time via live chat on deposits, withdrawals, games, and promotions (supported by a professional CS system that also assists with performance evaluation)
• Maintain response speed and accuracy, handle multiple chats at once, and complete every shift handover
• Support platform testing and service-optimization feedback
• Support official social media interaction and phone services (outbound calls / VIP care) as scheduled
• Uphold responsible gaming and report suspicious transactions per SOP

About you

• Proficient in English and Tagalog
• Fast typist, detail-oriented, and able to work under pressure; available for 24/7 shifts
• At least 21 years old
• Plus: CS / BPO / online gaming CS experience; Chinese or Bisaya a plus

Benefits

• 9-hour shifts (8 hours work + 1 hour meal), 6 days on / 1 day off, paid bi-weekly
• Required to work rotating shifts including nights, weekends, and regular holidays (night, holiday, and rest-day work paid with premiums as required by law)
• Night differential, rest-day/holiday premiums, perfect-attendance bonus PHP 1,000, meal allowance PHP 1,500
• 13th-month pay, government contributions (SSS / PhilHealth / Pag-IBIG), HMO (after 6 months), paid leave, full training

About us

ONE VISAYA GAMING CORPORATION is a soon-to-launch online entertainment platform, building our customer service team in Cebu.