Customer Service Representative — ANZ Gaming Account (Dayshift w/ Weekends Off)

TRANSCOSMOS ASIA PHILIPPINES, INC.; Taguig; On-site; PHP 201,000 - 268,000; Full time

Job summary

TRANSCOSMOS Asia Philippines, Inc. is seeking a dedicated Customer Service Associate to handle inquiries through voice and non-voice channels from McKinley Hill, Taguig.

The role requires a fixed day shift and on-site presence in a fast-paced environment, with a focus on accuracy and customer satisfaction. Candidates should have at least Senior High School and six months in BPO, plus strong written and verbal communication, attention to detail, and gaming platform knowledge.

Qualifications

• At least finished Senior High School
• Has experienced working in BPO industry for at least 6 months
• With previous experience handling blended account
• Strong communications skills, both written and verbal
• Knowledge in gaming consoles and mobile games platforms

Responsibilities

• Handle customer inquiries and concerns through voice and non voice channels
• Provide prompt, professional, and accurate assistance to customers
• Assist customers with account related concerns, transactions, and service requests
• Troubleshoot basic issues and provide appropriate solutions based on established procedures
• Maintain a positive and engaging customer experience throughout every interaction
• Document customer interactions and update account information accurately
• Coordinate with relevant teams when concerns require further assistance or escalation
• Follow account policies, procedures, and quality standards
• Meet established performance, productivity, and customer satisfaction targets
• Stay updated on account products, services, and process changes
• On-site at McKinley Hill, Taguig in a fixed day shift with weekends as rest days

Skills

Strong communication

Written and verbal communication

Problem solving

Attention to detail

Gaming consoles knowledge

CRM software proficiency

Blended account handling

Education

Senior High School

Tools

CRM software

Job description

Key Responsibilities:

• Handle customer inquiries and concerns through voice and non voice channels

• Provide prompt, professional, and accurate assistance to customers

• Assist customers with account related concerns, transactions, and service requests

• Troubleshoot basic issues and provide appropriate solutions based on established procedures

• Maintain a positive and engaging customer experience throughout every interaction

• Document customer interactions and update account information accurately

• Coordinate with relevant teams when concerns require further assistance or escalation

• Follow account policies, procedures, and quality standards

• Meet established performance, productivity, and customer satisfaction targets

• Stay updated on account products, services, and process changes

• Fixed Day Shift Schedule

• Weekends are Rest Days

• Willing to work onsite and in a fast paced customer service environment

Basic Requirements:

• At least finished Senior High School

• Has experienced working in BPO industry for at least 6 months

• With previous experience handling blended account

• Strong communications skills, both written and verbal

• Excellent problem-solving skills and attention to detail

• Knowledge in gaming consoles and mobile games platforms

• Proficiency in using computers and customer management software

Amendable to work on site in McKinley Hill, Taguig City (beside Venice Grand Canal Mall)