Customer Service Representative

Silver Goose 8 International Inc.; Mandaluyong; On-site; PHP 223,200 - 466,940; Full time

Benefits offered by this job

Competitive base pay

Hybrid work flexibility after regularization

HMO coverage after 6 months

Career growth opportunities

Paid leaves and holiday premiums

Job summary

A gaming software company in Mandaluyong is seeking a Customer Service Representative (CSR) to provide excellent service in English and Filipino. Responsibilities include responding to customer inquiries, resolving issues promptly, and assisting with reporting. The position offers a starting salary of PHP 20,000 and high earning potential with a supportive work culture and opportunities for career growth.

Qualifications

• Willful to work 12-hour shifts and rotate monthly between day and night.
• Experience in the gaming or online entertainment industry is a plus.

Responsibilities

• Respond to customer inquiries via live chat, calls, and messaging platforms.
• Assist in resolving player issues promptly and professionally.
• Monitor and help meet team KPIs and service level standards.

Skills

Customer service

BPO experience

Basic reporting using Excel/Google Sheets

Fluent in English and Filipino

Job description

Company Overview

Silver Goose 8 International Inc. (SG8) is an online gaming software company founded in 2006 and licensed by the Philippine Amusement and Gaming Corporation (PAGCOR). The company specializes in online casino, poker, keno, lottery, and sports betting.

Job Title

Customer Service Representative (CSR)

Compensation

Starting Monthly Salary: PHP 20,000 and above.
Potential Salary: PHP 41,840.57 with Night Differential + OT Pay.

Key Responsibilities

• Respond to customer inquiries via live chat, calls, and messaging platforms.
• Assist in resolving player issues promptly and professionally.
• Coordinate with internal teams for fast and accurate problem resolution.
• Provide top-tier service in both English and Filipino.
• Monitor and help meet team KPIs and service level standards.
• Extract reports and perform simple data analysis to support decision‑making.

Qualifications & Requirements

• Office‑based work setting.
• HMO coverage after 6 months.
• Experience in BPO preferred.
• Willful to work 12‑hour shifts and rotate monthly between day and night.
• Experience in the gaming or online entertainment industry is a plus.
• Comfortable using Excel/Google Sheets for basic reporting.

Benefits

• Competitive base pay with high earning potential.
• Shifting schedule with two (2) rest days per week.
• 12‑hour shifts.
• Monthly rotation between day and night shifts.
• Government‑mandated benefits.
• Paid leaves and holiday premiums.
• Supportive work culture.
• Career growth opportunities within the company.

Upon Regularization

• Hybrid work flexibility (1 WFH day per week).
• HMO benefits under Maxicare.
• Leave benefits (7 SL / 14 VL).
• 1–2 years of BPO experience.

Seniority Level: Associate

Employment Type: Full‑time

Job Function: Customer Service

Industry: Entertainment Providers

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