Service Support Specialist

Evolution; Cebu City; On-site; PHP 469,000 - 580,000; Full time

Benefits offered by this job

HMO coverage with 2 free dependents

Free gym

Weekly fruit supply

25 leave credits annually (10 sick and

Job summary

Evolution Cebu, part of a global leader in online casino entertainment, is hiring a Shift Supervisor to oversee real-time gaming floor operations. You will ensure tables run smoothly, handle incidents, and prepare shift reports. The role requires supervising experience, strong English, and ability to work rotating shifts in Cebu.

Join a dynamic team with comprehensive benefits including HMO, gym access, and annual leave, as Evolution continues to expand its regional footprint in the Philippines.

Qualifications

• Strong understanding of iGaming concepts and mechanics.
• Minimum of 1 year of supervisory or managerial experience.
• Willing to work in Cebu.
• Quick thinking and attention to detail.
• Analytical skills and multi-tasking.
• Ability to work under pressure and make decisions in stressful situations.
• Ability to work different shifts.
• Good English skills (verbal and written).
• Basic PC software knowledge and excellent command of MS Office products in particular.

Responsibilities

• Ensure that all tables are operational without interruptions.
• Handle all real-time incidents on the gaming floors related to hardware, software, and connection.
• Fix game irregularities on the tables: Game Presenters’ mistakes and software issues.
• Prepare shift reports for the Management.

Skills

Supervisory experience

English communication

Analytical skills

Attention to detail

Multi-tasking

Work under pressure

Shift flexibility

Quick thinking

Tools

MS Office

Job description

Job Description:

Evolution is a market-leading Swedish company, founded in 2006 and listed on Nasdaq Nordic (EVO). We are global developer and provider of innovative products and services for online casino entertainment. Our integrated B2B solutions ensure that our clients deliver an unrivalled online entertainment experience to players worldwide. As an award-winning digital powerhouse, we continue to expand our portfolio of leading brands, including Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City, and DigiWheel. With over 22,000 employees across 40+ sites, our teams work in diverse fields such as Product Innovation, Software Development, Game Presenting & Hosting, IT Support, Facility & Studio Operations, and other support services. At Evolution, our dynamic and creative environment provides exceptional opportunities for both personal and professional growth. Here in the Philippines, Evolution Cebu, powered by One Visaya Gaming, officially entered the market in 2025 with the goal of becoming one of the biggest and best employers in the industry.

Job Description

We are looking for someone to deal with different tasks assigned for the duration of the shift and provide professional service to the customers.

Key Responsibilities

• Ensure that all tables are operational without interruptions.
• Handle all real-time incidents on the gaming floors related to the following components of operations: hardware, software, and connection.
• To fix game irregularities on the tables: Game Presenters’ mistakes and software issues.
• To prepare shift reports for the Management.

Qualifications

• Strong understanding of iGaming concepts and mechanics is highly preferred.
• Minimum of 1 year of supervisory or managerial experience.
• Is willing to work in Cebu.
• Quick thinking and attention to detail.
• Analytical skills and multi-tasking.
• Ability to work under pressure and make decisions in stressful situations.
• Ability to work different shifts.
• Good English skills (both verbal and written).
• Basic PC software knowledge and excellent command of Microsoft Office products in particular.

Shift Schedule

• The position requires availability for a shifting schedule, consisting of six (6) working days and two (2) rest days, rotating between morning, afternoon, and night shifts.
• A night differential is provided for night shift assignments.

Salary Package

• Basic Salary: PHP 34,000
• Attendance Allowance: PHP 4,000
• Performance Bonus: PHP 5,000
• Food Allowance: PHP 100 (daily)
• Transportation Allowance: PHP 50 (daily)
• Uniform Allowance

After completion of the 6-month probationary period:

Benefits

• HMO coverage with 2 free dependents
• Free gym, Weekly fruit supply
• 25 leave credits annually (10 sick leaves and 15 vacation leaves)