Customer Service Representative

SG8; Mandaluyong; On-site; PHP 223,200 - 466,934; Full time

Benefits offered by this job

Competitive base pay with high earning potential

Government mandated benefits

Paid leaves and holiday premiums

Career growth opportunities

Job summary

A leading online gaming software company in Mandaluyong is seeking a Customer Service Representative. The role includes responding to customer inquiries, assisting with issue resolution, and providing top-tier service in both English and Filipino. Candidates should have BPO experience and be comfortable working 12-hour shifts. The position offers competitive pay and benefits, including hybrid work flexibility upon regularization.

Qualifications

• 1–2 years of BPO experience required.
• Experience in gaming or online entertainment industry is a plus.
• Must be willing to work 12-hour shifts.

Responsibilities

• Respond to customer inquiries via live chat, calls, and messaging platforms.
• Assist in resolving player issues promptly and professionally.
• Provide top-tier service in both English and Filipino.

Skills

Customer service

Communication skills in English and Filipino

Basic reporting using Excel/Google Sheets

Job description

Overview

Silver Goose 8 International, Inc.

Customer Service Representative

Starting Monthly Salary: PHP 20,000 and above

Potential Salary: PHP 41,840.57 with Night Differential + OT Pay

Silver Goose 8 (SG8) International Inc., founded in 2006, is an online gaming software company licensed by PAGCOR. The company specializes in online casino, poker, keno, lottery, and sports betting.

In line with our dynamic growth and expansion plans, we are inviting highly motivated and committed professionals to be part of our team.

Responsibilities

• Respond to customer inquiries via live chat, calls, and messaging platforms
• Assist in resolving player issues promptly and professionally
• Coordinate with internal teams for fast and accurate problem resolution
• Provide top-tier service in both English and Filipino
• Monitor and help meet team KPIs and service level standards
• Extract reports and perform simple data analysis to support decision-making

Benefits

• Competitive base pay with high earning potential
• Shifting Schedule with Two (2) Rest Days per Week
• 12 hour shifts
• Rotate monthly between day and night
• Government Mandated Benefits Available
• Paid Leaves and holiday premiums
• Supportive work culture
• Career growth opportunities within the company

Upon Regularization

• Hybrid work flexibility (1 WFH day/week)
• HMO Benefits under Maxicare
• Leave Benefits (7 SL / 14 VL)

Qualifications

• 1 – 2 years of BPO Experience
• Experience in the gaming or online entertainment industry is a plus
• Comfortable using Excel/Google Sheets for basic reporting
• Willing to work 12-hour shifts and rotate monthly between day and night