Live Chat Support Specialist – Gaming (24/7 Shifts)

ONE VISAYA GAMING CORPORATION

Cebu City

On-site

PHP 201,000 - 312,000

Full time

8 days ago

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Benefits offered by this job

Night differential

Meal allowance

13th-month pay

Paid bi-weekly salary

HMO after 6 months

Paid leave

Job summary

ONE VISAYA GAMING CORPORATION is building its Cebu-based customer support team to handle real-time live chat for players. You will respond to deposits, withdrawals, games and promotions with full training provided.

Proficiency in English and Tagalog is required, and you must be comfortable with 24/7 rotating shifts. CS/BPO experience is a plus; Chinese or Bisaya skills are a bonus. The role offers paid training and shift premiums as part of a growing online gaming platform.

Qualifications

Proficient in English and Tagalog.
Fast typist with attention to detail.
Able to work under pressure and rotate 24/7 shifts.
At least 21 years old.
CS/BPO/online gaming CS experience is a plus.

Responsibilities

Respond to players in real time via live chat on deposits, withdrawals, games, and promotions.
Maintain response speed and accuracy, handle multiple chats, and handover shifts.
Support platform testing and service-optimization feedback.
Assist official social media interaction and phone services as scheduled.
Uphold responsible gaming and report suspicious transactions per SOP.