Customer Service Representative (Gaming Account)

IDGC

Philippines

On-site

PHP 240,000 - 360,000

Full time

8 days ago

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Benefits offered by this job

13th month salary

Overtime pay

Performance bonus

Signing Bonus

Mid-Year Bonus

Rice Subsidy

Meal Allowance

Attendance Bonus

HMO

Health insurance

Job summary

IDGC in the Philippines is seeking customer service professionals to handle chat, calls, and email inquiries. The role focuses on reviewing new customer accounts, regulatory compliance, data gathering, and empathetic customer support.

Night shifts and weekends are required; onsite work is mandatory. Ideal candidates have 2 years of college or a high school background with BPO experience, solid English communication, and problem-solving abilities.

Qualifications

Completed 2 years in college or High School Graduates with at least 2-year BPO/Call Center experience.
Must have at least 1 year customer service experience - handling chat, calls and business email writing.
Handy with MS Windows and other computer applications.
High level of attention to detail.
Has a high sense of responsibility, dependability, work ethics and integrity.
Must have good English verbal and written communication skills.
Must have good problem solving and analytical skills.
Ability to multi-task and access multiple data source simultaneously.
Ability to probe effectively.
Willing to work nightshifts and weekends.
Must be amenable to work onsite.

Responsibilities

Reviews documents for new customer accounts, ensures that new account holders do not have restrictions or negative activities that would make impact with their account.
Complies with regulations and attainment of specific processing requirements.
Performs detailed data gathering and analyze the gathered data.
Communicates efficiently and effectively with customers via Email, Chat, and Calls.
Assists and helps customers to resolve inquiries empathetically, accurately and on time.
Strong interpersonal skills, verbal and written communication skills and most importantly empathy.

Skills

Good English verbal and written

Attention to detail

Problem solving

Analytical skills

Multi-tasking

Probing effectively

Ability to access data sources

Customer service experience

Night shifts and weekends willingness

MS Windows proficiency

Education

2 years in college or high school graduate with BPO experience

Tools

MS Windows

Job description

I. Job Description:

Reviews documents for new customer accounts, ensures that new account holders do not have restrictions or negative activities that would make impact with their account.
Complies with regulations and attainment of specific processing requirements.
Performs detailed data gathering and analyze the gathered data.
Communicates efficiently and effectively with customers via Email, Chat, and Calls.
Assists and helps customers to resolve inquiries empathetically, accurately and on time.
Strong interpersonal skills, verbal and written communication skills and most importantly empathy.

II. Qualifications / Skills:

Completed 2 years in college or High School Graduates with at least 2-year BPO/Call Center experience.
Must have at least 1 year customer service experience - handling chat, calls and business email writing.
Handy with MS Windows and other computer applications.
High level of attention to detail.
Has a high sense of responsibility, dependability, work ethics and integrity.
Must have good English verbal and written communication skills.
Must have good problem solving and analytical skills.
Ability to multi-task and access multiple data source simultaneously.
Ability to probe effectively.
Willing to work nightshifts and weekends.
Must be amenable to work onsite.