Customer Service Representative

Metacom Careers; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Job summary

Metacom Careers is seeking customer service representatives in Cebu City, Philippines. Candidates will respond to inquiries about financial accounts and provide accurate product information. The role emphasizes empathy, problem-solving, and effective communication.

Applicants must have at least a High School Diploma and 6 months of BPO experience. The position requires handling multiple tasks and interacting positively with customers to resolve issues.

Qualifications

• At least 6 months of BPO/call center experience.
• Ability to handle multiple tasks in a fast-paced environment.
• Empathetic, patient, and detail-oriented.

Responsibilities

• Respond to customer inquiries regarding financial accounts via phone, email, or chat.
• Provide accurate information about financial products and services to assist customers.
• Resolve customer issues with empathy and professionalism.
• Document customer interactions and follow up on unresolved inquiries.
• Participate in training sessions to improve product knowledge and customer service skills.

Skills

Strong communication skills

Problem-solving abilities

Customer-oriented mindset

Education

High School Diploma or equivalent

Job description

Description

• Respond to customer inquiries regarding financial accounts via phone, email, or chat.
• Provide accurate information about financial products and services to assist customers.
• Resolve customer issues with empathy and professionalism.
• Document customer interactions and follow up on unresolved inquiries.
• Participate in training sessions to improve product knowledge and customer service skills.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: at least 6 months of BPO/call center experience
• Skills and Competencies: Strong communication skills, problem-solving abilities, and customer-oriented mindset
• Responsibilities and Duties: Ability to handle multiple tasks in a fast-paced environment
• Qualities and Traits: Empathetic, patient, and detail-oriented