Customer Service Representative

RSD Human Resource Management Consultancy; Quezon City; On-site; PHP 223,200 - 279,000; Full time

Job summary

A human resources consultancy seeks a Customer Service Representative for a financial account located in Quezon City. The role involves assisting clients with various inquiries related to banking and investments, ensuring confidentiality, and providing exceptional customer service. Candidates should have at least 6 months of BPO experience and strong communication skills.

Qualifications

• At least 6 months of BPO experience.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks and adhere to strict protocols.

Responsibilities

• Assist clients with banking, credit card, loans, or investment-related inquiries.
• Handle inbound and outbound calls regarding billing and transactions.
• Resolve disputes or fraudulent activity.

Skills

Problem-solving

Communication

Customer service

Job description

Customer Service Representative – Financial Account

Job Summary: As a Customer Service Representative for a financial account, you will assist clients with banking, credit card, loans, or investment-related inquiries. Your role is to provide accurate information, resolve issues efficiently, and ensure a positive customer experience while maintaining data confidentiality and compliance.

Job Requirements

Qualifications: At least 6 months bpo exp.

Key Responsibilities

• Handle inbound and outbound calls regarding billing, transactions, account balances, and payments.
• Assist customers in resolving disputes or fraudulent activity.
• Guide customers through account setup, online banking, and troubleshooting.
• Follow strict compliance and security protocols.
• Escalate unresolved issues to the appropriate department.
• Maintain updated knowledge of financial products and services.