Customer Service Representative

WebHosting; Cebu City; Hybrid; PHP 180,000 - 300,000; Full time

Job summary

Bluehost is seeking an on-site, full-time Entry Customer Support representative in Cebu City. You will manage inbound calls across sales, retention, and troubleshooting, and perform outbound follow-ups to ensure customer satisfaction.

You will meet productivity, quality, and revenue targets, and use web/email/domain tools with guidance from the helpdesk. A strong customer-first approach and careful handling of information are essential.

Qualifications

• Must have customer service experience.
• Proficient in handling calls with professionalism.
• Able to meet productivity and quality targets.

Responsibilities

• Handle inbound customer calls for sales, retention, troubleshooting, and cancellations.
• Make outbound follow-up calls during scheduled hours.
• Provide excellent customer experience and tailored resolutions.

Skills

Customer service

Inbound calls

Outbound calls

Troubleshooting

Sales

Retention

Education

High school diploma

Tools

CRM system

Helpdesk tools

Job description

On-site Full-time Entry Customer Support

Job Description

What you’ll do & how you’ll make your mark

In this role, you are responsible to handle inbound customer call such as sales, retention, troubleshooting, cancellations and makes outbound follow up calls during scheduled hours, providing an excellent customer experience.

• Achieves productivity related targets, quality targets, sales and revenue targets, average handle time, schedule adherence, Service Request closures and quality measures.
• Configures and troubleshoots web/email related errors with domain names and associated products.
• Provides recommendations to customers that is tailored to their needs and as resolution.
• Uses all proprietary database, web, and telephony tools effectively, reporting faults to helpdesk or supervisors as soon as they occur.
• Accesses, uses or discloses, customer information only when you need to do so to perform your duties.
• Discusses call monitoring feedback with supervisor to improve performance.

#Bluehost #LI-DB1

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.