Technical Trainer

Webhosting; Philippines; On-site; PHP 300,000 - 520,000; Full time

Benefits offered by this job

Competitive HMO benefits

Generous vacation policy

Punctuality bonus

Job summary

Bluehost in the Philippines is seeking a full-time Training Specialist to design, organize, and deliver orientation, upskilling, and refresher programs for our support agents, strengthening product knowledge, communication, and soft skills.

You will conduct Training Needs Analysis, develop role-plays, coach on billing processes, and measure training effectiveness, partnering with Operations and Leadership to align initiatives with performance goals.

Responsibilities

• Designs, plans, organizes, and delivers orientation, upskilling, and refresher training programs.
• Conducts Training Needs Analysis to identify performance gaps and recommend solutions.
• Develops role-playing activities and practice sessions for learners.
• Trains employees on billing processes, tools, and systems.
• Measures training effectiveness and recommends improvements.

Skills

Training design

Needs analysis

Role-play facilitation

Coaching & feedback

Documentation

Cross-functional collaboration

Job description

Not specified Full-time Not specified Operations

Who we are.

At Bluehost, we believe all small businesses deserve the opportunity to succeed online. Our mission is to give small businesses the confidence to think big. We’re the all-in-one platform for small businesses to grow online with powerful simplicity, premium performance, smart tools and human support.

What you’ll do & how you’ll make your mark

• Designs, plans, organizes, and delivers orientation, upskilling, and refresher training programs to strengthen agents’ product knowledge, communication, interpersonal, and soft skills
• Conducts Training Needs Analysis (TNA) using data, call observations, and stakeholder input to identify performance gaps and recommend appropriate solutions
• Develops and facilitates role-playing activities, simulations, and practice sessions that help learners identify gaps and apply corrective actions
• Trains employees on billing processes, tools, and systems required for their roles
• Performs targeted troubleshooting and coaching support to help agents reach optimal performance
• Assesses individual and team strengths and opportunities, customizing training interventions as needed
• Creates, updates, and maintains learning materials, job aids, and reference guides to ensure accuracy and relevance
• Conducts refresher and reinforcement sessions for tenured agents to support long-term performance improvement
• Measures training effectiveness through post-training performance trends and recommends adjustments when needed
• Partners with Operations, QA, and Leadership to align training initiatives with business goals and performance expectations
• Participates actively in calibrations to ensure consistent scoring, feedback, and alignment across teams
• Handles supervisory or escalated calls when required, after frontline agents have exhausted available resources
• Escalates unresolved or complex cases to the appropriate department in a timely and effective manner
• Owns assigned training programs end-to-end, from analysis and delivery to documentation and follow-up
• Documents training observations, outcomes, and action items clearly and consistently
• Performs ad hoc projects and supports training‑related initiatives as business needs arise
• Demonstrates adaptability by continuously improving training approaches based on feedback, results, and changes in processes or tools
• Shows potential to mentor junior trainers or support onboarding of new training team members

Why you’ll love us.

Work-life balance.

Our work is thrilling and meaningful, but we know balance is key to living well.

We celebrate one another’s differences.

We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.

We care about you.

We are a family, and we care about you and your family’s physical and mental health by providing competitive HMO benefits – 200k MBL with two free dependents upon regularization! We also give out Punctuality Bonus, Generous Vacation policy, and much more!

• competitive HMO benefits – 200k MBL with two free dependents upon regularization!
• We also give out Punctuality Bonus, Generous Vacation policy, and much more!

Where can we take you?

We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with Bluehost #OTOD!

#Bluehost #LI-DB1

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.