Customer Service Representative

TL Trafi Logistics; Cabuyao; On-site; PHP 223,000 - 335,000; Full time

Job summary

TL Trafi Logistics in the Philippines is seeking a Customer Service Representative to monitor delivery status, coordinate with drivers, dispatchers, operations, and clients, and resolve logistics concerns to ensure customer satisfaction.

The ideal candidate has strong communication and customer service skills, is proficient in Excel and Google Sheets, and can multitask under pressure while maintaining attention to detail in a fast-paced environment.

Qualifications

• Strong communication and customer service abilities.
• Proficiency with Microsoft Excel and Google Sheets.
• Detail-oriented, organized, and able to multitask under pressure.

Responsibilities

• Monitor delivery status, delays, and other logistics concerns.
• Coordinate with drivers, dispatchers, operations, and clients to resolve issues.
• Investigate and follow up on delayed, failed, missing, or damaged deliveries.
• Prepare and maintain reports on customer concerns and delivery issues.
• Escalate urgent or unresolved concerns to the appropriate department or supervisor.
• Provide timely updates and assistance to customers regarding their deliveries.

Skills

Communication

Customer service

Multitasking

Attention to detail

Stress management

Tools

Excel

Google Sheets

Job description

About the role

Customer Service Representative (CSR) role focused on monitoring delivery status, coordinating with multiple stakeholders, and resolving logistics concerns to ensure customer satisfaction.

Key responsibilities

• Monitor delivery status, delays, and other logistics concerns
• Coordinate with drivers, dispatchers, operations, and clients to resolve delivery issues
• Investigate and follow up on concerns such as delayed, failed, missing, or damaged deliveries
• Prepare and maintain reports on customer concerns and delivery issues
• Escalate urgent or unresolved concerns to the appropriate department or supervisor
• Provide timely updates and assistance to customers regarding their deliveries

About you

• Good communication and customer service skills
• Proficient in Microsoft Excel and Google Sheets
• Detail-oriented, organized, and able to multitask
• Able to work under pressure and coordinate effectively with drivers and operations
• Experience in Customer Service, Logistics, or Operations is an advantage