Costumer Service Representative

One Alpha Comm, Inc.; Las Piñas; On-site; PHP 240,000 - 320,000; Full time

Job summary

One Alpha Comm, Inc. is seeking a Customer Service Representative (CSR) to handle customer inquiries, complaints, service requests, and after-sales concerns.

The role emphasizes coordinating with customers, dealers, Authorized Service Centers (ASCs), and internal teams to ensure timely resolution and high-quality service. The successful candidate will maintain accurate records, communicate clearly, follow up on pending cases, and contribute to customer satisfaction throughout the resolution

Qualifications

• Experience in customer service, after-sales, warranty, repair coordination is an advantage.
• Proficient in MS Excel, MS Word, email and basic office tools.
• Fresh graduates and applicants with limited experience may be considered based on potential, reliability and commitment.

Responsibilities

• Handle customer inquiries, complaints, requests, and follow-ups professionally.
• Assist customers with product, warranty, repair, and after-sales concerns.
• Coordinate with dealers and Authorized Service Centers (ASCs) regarding service requests and case status.
• Monitor and follow up on pending cases to ensure timely resolution.
• Provide customers with updates regarding repairs, service schedules, and resolutions.
• Maintain accurate records and documentation of customer concerns and transactions.
• Coordinate with internal departments to resolve customer concerns efficiently.
• Prepare service reports, updates, and other required documents.
• Ensure proper communication and customer satisfaction throughout the resolution process.
• Perform other customer service-related tasks as assigned by the Team Leader/OIC.

Skills

Communication

Customer Service

Organized

Proactive

MS Office

Tools

MS Excel

MS Word

Email

Office Tools

Job description

CUSTOMER SERVICE REPRESENTATIVE (CSR)

Job Summary

We are looking for a Customer Service Representative (CSR) who will handle customer inquiries, complaints, service requests, and after-sales concerns. The role involves coordinating with customers, dealers, Authorized Service Centers (ASCs), and internal departments to ensure timely resolution and excellent customer service.

Key Responsibilities

• Handle customer inquiries, complaints, requests, and follow-ups professionally.

• Assist customers with product, warranty, repair, and after-sales concerns.

• Coordinate with dealers and Authorized Service Centers (ASCs) regarding service requests and case status.

• Monitor and follow up on pending cases to ensure timely resolution.

• Provide customers with updates regarding repairs, service schedules, and resolutions.

• Maintain accurate records and documentation of customer concerns and transactions.

• Coordinate with internal departments to resolve customer concerns efficiently.

• Prepare service reports, updates, and other required documents.

• Ensure proper communication and customer satisfaction throughout the resolution process.

• Perform other customer service-related tasks as assigned by the Team Leader/OIC.

Core Qualifications

• Strong Communication & Customer Service Skills – Able to communicate professionally and handle customer inquiries, complaints, and concerns effectively.

• Organized, Detail-Oriented & Proactive – Capable of monitoring multiple cases, maintaining accurate records, following up on pending concerns, and completing tasks with minimal supervision.

• Relevant Knowledge & Computer Skills – Experience in customer service, after-sales, warranty, repair coordination, or similar functions is an advantage. Proficient in MS Excel, Word, email, and basic office tools.

• Reliable, Accountable & Trainable – Demonstrates good work ethic, responsibility, adaptability, willingness to learn, and ability to work under pressure.

• Stable & Long-Term Work Commitment – Preferably has a stable employment history and genuine interest in long-term employment and career growth. Fresh graduates and applicants with limited experience may also be considered based on potential, reliability, and commitment.