Customer Service Representative

Get Supported; Cabanatuan; On-site; PHP 220,000 - 320,000; Full time

Job summary

Get Supported is seeking a Customer Service Representative for a full-time, on-site role based in Cabanatuan, Philippines. You will handle inquiries via phone, email, chat or other channels, delivering clear and timely information to customers.

You will document interactions, resolve issues, and escalate complex concerns when needed to maintain high service quality. The ideal candidate has strong customer-facing skills, excellent English communication, and experience with CRM/ticketing systems.

Qualifications

• Strong customer-facing skills and experience in customer service.
• Excellent verbal and written English communication.
• Experience with CRM or ticketing systems.
• Ability to handle multiple inquiries and multitask effectively.
• High school diploma required; college-level education is a plus.

Responsibilities

• Handle inbound and outbound inquiries via phone, email, chat or other channels.
• Resolve issues and process requests promptly and accurately.
• Document interactions and escalate complex concerns when needed.
• Maintain service quality standards and track customer feedback.
• Collaborate with internal teams to ensure a positive customer experience.

Skills

Customer service

Customer support

Communication skills

Problem solving

CRM usage

Education

High school diploma

College degree (plus)

Tools

CRM systems

Ticketing systems

Office software

Job description

Company Description Get Supported is a talent placement firm that connects ambitious companies with exceptional professionals across the US and globally. The firm specializes in placing support, operations, admin, and sales talent in regions such as the Philippines, Latin America, and Eastern Europe, as well as recruiting for high-impact US roles including operators, engineers, product managers, and go-to-market leaders. Get Supported partners with a focused number of clients to ensure each search receives dedicated attention and a streamlined process. The company prioritizes vetted candidates and efficient placements rather than volume-driven resume submissions. Get Supported is based in San Francisco, CA and works with organizations seeking long-term, high-quality talent.

Role Description This is a full-time, on-site Customer Service Representative role based in Cabanatuan. The Customer Service Representative will handle inbound and outbound customer inquiries through phone, email, chat, or other channels, providing clear, timely, and accurate information. Day-to-day responsibilities include resolving issues, processing requests, documenting interactions, and escalating complex concerns when needed. The role also involves maintaining service quality standards, tracking customer feedback, and contributing to continuous improvement of support processes. The ideal candidate will collaborate closely with internal teams to ensure a consistent, positive customer experience and support overall customer satisfaction goals.

Qualifications

• Strong customer-facing skills, including Customer Service and Customer Support capabilities.
• Ability to foster positive interactions and drive Customer Satisfaction and Customer Experience.
• Experience working as Customer Service Representatives or in similar frontline support roles.
• Excellent verbal and written communication skills in English.
• Demonstrated problem-solving skills and the ability to handle difficult or escalated issues calmly.
• Comfort using CRM or ticketing systems and basic office software tools.
• Ability to manage time effectively, and handle multiple inquiries concurrently.
• Prior experience in a customer-facing role in BPO, retail, or service industries is an advantage.
• High school diploma or equivalent required; college-level education or degree in a related field is a plus.