Patient Care Administrators

Q2 HR Solutions; Philippines; On-site; PHP 350,000 - 520,000; Full time

Job summary

Q2 HR Solutions is seeking a Patient Care Administrator to join our healthcare operations team, supporting patients through their end-to-end care journey. This role suits professionals with strong BPO experience who can handle international accounts, protect sensitive information, and deliver excellent service in a fast-paced environment.

You will be the key contact for patients and internal stakeholders, ensuring appointments, referrals, and records are managed accurately, efficiently, and with

Qualifications

• At least 2 years of BPO experience supporting international clients or accounts.
• Background in customer service, healthcare support, data processing, or administrative roles.
• Experience handling high-volume transactions and working across multiple systems.
• Strong verbal and written English communication skills.
• Close attention to detail with the ability to work accurately under pressure.
• Proficiency in Microsoft Office applications, particularly Excel.
• Patient-focused, empathetic, and service-oriented.
• Confident and professional when handling sensitive or emotional situations.
• Organized, reliable, and able to multitask effectively.
• Open to feedback and committed to continuous improvement.
• Flexible to work shifting schedules as required.

Responsibilities

• Support patients throughout their healthcare journey by providing timely and accurate administrative support.
• Input, update, and maintain patient referral data across internal systems with high accuracy.
• Book and manage patient appointments in line with service-level agreements and best-practice standards.
• Communicate professionally with patients, referrers, and internal teams via phone and email.
• Handle patient inquiries with empathy and ensure first-time resolution whenever possible.
• Escalate issues appropriately to ensure continuity of care and service quality.
• Ensure strict compliance with data protection, confidentiality, and quality assurance standards.

Skills

BPO experience

English communication

Multitasking

Tools

Excel

Job description

About the job Patient Care Administrators

About the Role

We are seeking a Patient Care Administrator to join a healthcare operations team that supports patients throughout their end-to-end care journey. This role is ideal for professionals with strong BPO experience who are comfortable handling international accounts, managing sensitive information, and delivering excellent service in a fast-paced environment.

You will act as a key point of contact for patients and internal stakeholders, ensuring appointments, referrals, and records are handled accurately, efficiently, and with care.

Key Responsibilities

Support patients throughout their healthcare journey by providing timely and accurate administrative support

Input, update, and maintain patient referral data across internal systems with high accuracy

Book and manage patient appointments in line with service-level agreements and best-practice standards

Communicate professionally with patients, referrers, and internal teams via phone and email

Handle patient inquiries with empathy and ensure first-time resolution whenever possible

Escalate issues appropriately to ensure continuity of care and service quality

Ensure strict compliance with data protection, confidentiality, and quality assurance standards

Qualifications & Experience

At least 2 years of BPO experience supporting international clients or accounts

Background in customer service, healthcare support, data processing, or administrative roles

Experience handling high-volume transactions and working across multiple systems

Strong verbal and written English communication skills

close attention to detail with the ability to work accurately under pressure

Proficiency in Microsoft Office applications, particularly Excel

Patient-focused, empathetic, and service-oriented

Confident and professional when handling sensitive or emotional situations

Organized, reliable, and able to multitask effectively

Open to feedback and committed to continuous improvement

Flexible to work shifting schedules as required

Why Join Us?

Be part of a purpose-driven healthcare support environment

Make a meaningful impact on patient experience and outcomes

Work in a collaborative, structured, and supportive team

Opportunities for skills development and long-term career growth