Customer Service Rep - Life Insurance Account | Up to 37K

Quess (Philippines) Corp; Taguig; On-site; PHP 167,000 - 257,000; Full time

Job summary

Quess (Philippines) Corp is seeking a Customer Service Representative to support Life Insurance accounts. You will handle inbound calls, perform data entry, and log cases while adhering to SLAs and policies.

The role requires strong English communication and problem-solving skills, with attention to detail and proficiency in MS Office. The position emphasizes accurate processing, timely inquiries resolution, and collaboration across teams to improve processes and deliver quality service.

Qualifications

• Bachelor's degree in a relevant field or equivalent experience.
• Minimum 24 months experience in Life Insurance Accounts.
• Experience with business process transactions.
• Strong written and verbal English communication skills.
• Proficient with MS Office.
• Accurate data entry and attention to detail.

Responsibilities

• Handle inbound calls from insurance policy holders and providers.
• Manage data entry of transactions and logging of cases in accordance with SLAs.
• Monitor and ensure timely resolution of customer inquiries and requests.
• Provide accurate, valid and complete information with the use of the right methods and tools.
• Conduct thorough research and investigation of cases to meet client expectations.
• Ensure adherence to policies and procedures.
• Deliver high quality, effective and efficient service.
• Execute business process transactions, focusing on accuracy and adherence to procedures.
• Participate in process improvement projects and data analysis.
• Assist in identifying process bottlenecks and quality assurance.

Skills

Communication

Data entry

Problem solving

English proficiency

Teamwork

Education

Bachelor's degree or equivalent

Tools

MS Office

Job description

About the role

We are looking for Customer Service Representatives (Life Insurance Industry) that will enable to deliver contracted services in accordance with business policies and procedures to clients across a number of teams.

Key responsibilities

• Handle inbound calls from insurance policy holders and providers

• Manage data entry of transactions and logging of cases in accordance with Service Level Agreement (SLAs)

• Monitor and ensure timely resolution of customer inquiries and requests

• Provide accurate, valid and complete information with the use of the right methods and tools

• Conduct thorough research and investigation of cases to meet client's expectations

• Ensure adherence to policies and procedures

• Deliver high quality, effective and efficient service

• Execute business process transactions, focusing on accuracy and adherence to procedures

• Participate in process improvement projects and data analysis

• Assist in identifying process bottlenecks and quality assurance

About you

• Bachelor's degree in a relevant field or equivalent combination of education and experience

• Minimum 24 months experience in Life Insurance Accounts

• Proven experience in business process transactions

• Good written and spoken communication skills

• Computer proficiency - experience with MS Office preferred

• Ability in problem solving and skills in critical analysis

• Accuracy in data entry

• Understands internal processes and tools

• Demonstrates excellence and fluency in the English Language

• Flexible working hours - ability to work in shifts and adapt to new demands