Customer Service Representatives (Life Insurance Industry)

Quess (Philippines) Corp; Philippines; On-site; PHP 400,000 - 700,000; Full time

Job summary

Quess (Philippines) Corp is seeking aBusiness Process Analyst to execute transactions with accuracy and adherence to procedures within a life insurance call center context. You will collaborate with senior analysts and managers to support process improvement and quality assurance initiatives.

Responsibilities include data analysis, identifying bottlenecks, updating process docs, and ensuring compliance with standards while helping the team hit performance targets and maintain quality.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Typically 2+ years of relevant work experience in life insurance call center.
• Proven experience in business process transactions and optimization.
• Proficiencies in BPM and process optimization.
• Continuous learner with awareness of industry knowledge and technology.
• Advanced degree a plus; relevant certifications (e.g., Six Sigma, PMP) helpful.

Responsibilities

• Execute business process transactions with accuracy and adherence to procedures.
• Collaborate with senior analysts and managers to support improvements.
• Participate in process improvement projects and data analysis.
• Identify bottlenecks and contribute to quality assurance.
• Ensure compliance with established standards and procedures.
• Support data trend analysis and reporting for leadership.
• Assist in updating and maintaining process documentation.
• Work with the team to meet performance targets and quality standards.

Skills

Process improvement

Data analysis

Quality assurance

Team collaboration

Continuous learning

Education

Bachelor's degree or equivalent

Six Sigma, PMP a plus

Job description

About the role

Execute business process transactions with a focus on accuracy and adherence to procedures, collaborating with senior analysts and managers to support process improvement and quality assurance initiatives.

Key responsibilities

• Execute business process transactions, focusing on accuracy and adherence to procedures
• Collaborate with senior analysts and managers
• Participate in process improvement projects and data analysis
• Assist in identifying process bottlenecks and quality assurance
• Ensure compliance with established standards and procedures
• Support senior analysts in analyzing data trends and reporting
• Assist in updating and maintaining process documentation
• Work with the team to meet performance targets and quality standards

About you

• Bachelor's degree in a relevant field or equivalent combination of education and experience
• Typically 2+ years of relevant work experience in life insurance in call center environment
• Proven experience in business process transactions
• Proficiencies in business process management and optimization
• A continuous learner that stays abreast with industry knowledge and technology
• Advanced degree in a relevant field a plus
• Relevant certifications (e.g., Six Sigma, PMP) or significant relevant work experience a plus