Customer Service Rep — Growth & Flexible Hours

Quess (Philippines) Corp; Pasay; On-site; PHP 279,000 - 446,000; Full time

Job summary

Quess (Philippines) Corp is hiring Customer Service Representatives to join our growing team. You will handle customer inquiries via phone, email, or chat, provide product and service information, and work to resolve concerns while delivering high-quality service.

Open to fresh graduates or candidates with minimal BPO experience, with emphasis on excellent communication, problem-solving, and basic computer skills.

Qualifications

• Excellent communication and interpersonal skills.
• Customer-oriented with good problem-solving abilities.
• Basic computer knowledge and typing skills.
• Fresh graduates or candidates with minimal BPO experience welcome.

Responsibilities

• Handle customer inquiries and concerns in a professional and timely manner.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints and issues while ensuring customer satisfaction.
• Maintain and update customer records in the system.
• Follow communication procedures, guidelines, and company policies.
• Work closely with internal teams to ensure prompt resolution of customer concerns.
• Meet performance metrics and quality standards.

Skills

Communication skills

Interpersonal skills

Problem-solving

Typing speed

Job description

Quess (Philippines) Corp is hiring Customer Service Representatives to join our growing team. You will handle customer inquiries via phone, email, or chat, provide product and service information, and work to resolve concerns while delivering high-quality service.

Open to fresh graduates or candidates with minimal BPO experience, with emphasis on excellent communication, problem-solving, and basic computer skills.