Customer Experience Specialist

Connectcare BPO Inc.; Albay; On-site; PHP 167,400 - 279,000; Full time

Job summary

A leading BPO company in Albay is seeking a Customer Service Representative. You will be responsible for responding to customer inquiries, assisting with product questions, and resolving complaints while maintaining a positive customer experience. Ideal candidates are detail-oriented and may or may not have prior experience. The position requires valid barangay and police clearance and a willingness to be trained.

Qualifications

• Must have valid original barangay and police clearance.
• Good with customer service is an edge.
• Willing to be trained even without experience.

Responsibilities

• Respond to customer inquiries via phone, email, live chat, or in-person.
• Assist with product or service-related questions and provide solutions.
• Document customer interactions in the company’s CRM or database.

Skills

Customer service

Detail-oriented

Education

High School Graduate

Job description

A leading BPO company in Albay is seeking a Customer Service Representative. You will be responsible for responding to customer inquiries, assisting with product questions, and resolving complaints while maintaining a positive customer experience. Ideal candidates are detail-oriented and may or may not have prior experience. The position requires valid barangay and police clearance and a willingness to be trained.