Customer Service Pro - Up to 27K, Growth Path

Concentrix Philippines; Mandaluyong; On-site; PHP 274,000 - 328,000; Full time

Benefits offered by this job

Health and wellness programmes

Career development opportunities

Upskilling opportunities

Flexible work arrangements

Employee discounts

Recognition programmes

Clear career progression

Job summary

Concentrix Philippines is seeking motivated and customer-focused professionals to join our Shaw account team as full-time Customer Service Representatives at our Mandaluyong City Metro Manila location. This is an excellent opportunity to launch or advance your career in the customer service and call centre industry with competitive earnings up to 27,000 PHP.

In this role, you will be the frontline representative for our clients, handling inbound and outbound customer interactions with

Qualifications

• High school diploma or equivalent.
• Strong communication skills to articulate clearly and professionally.
• Excellent listening and comprehension abilities to understand customer needs.
• Patience, empathy, and a genuine desire to help customers resolve their issues.
• Ability to multitask and manage multiple customer interactions efficiently.
• Proficiency with computer systems, databases, and customer service software.
• Strong attention to detail and accuracy when processing customer information.
• Ability to work in a fast-paced environment whilst maintaining composure.
• Flexibility to work scheduled shifts, including evenings, weekends, or holidays.
• Positive attitude with a results-oriented mindset and commitment to meeting targets.
• Previous customer service or call centre experience is advantageous but not essential; we provide comprehensive training.

Responsibilities

• Handle inbound customer service calls and provide accurate, helpful information to customers.
• Address customer inquiries, concerns, and complaints in a professional and courteous manner.
• Process customer requests, orders, and transactions efficiently whilst maintaining accuracy.
• Document all customer interactions thoroughly using company systems and databases.
• Follow company guidelines, scripts, and protocols to ensure consistent service quality.
• Maintain a positive attitude and provide exceptional customer service that exceeds expectations.
• Meet and exceed KPIs including call handling time, customer satisfaction scores, and first-call resolution rates.
• Escalate complex issues to supervisors or specialist teams when necessary.
• Participate in training sessions and coaching to continuously improve performance.
• Contribute to a positive team environment and support colleague development.

Skills

Strong communication

Excellent listening

Patience & empathy

Multitasking

Computer systems proficiency

Attention to detail

Adaptability in fast-paced env

Teamwork

Education

High school diploma or equivalent

Tools

Customer service software

Job description

Concentrix Philippines is seeking motivated and customer-focused professionals to join our Shaw account team as full-time Customer Service Representatives at our Mandaluyong City Metro Manila location. This is an excellent opportunity to launch or advance your career in the customer service and call centre industry with competitive earnings up to 27,000 PHP.

In this role, you will be the frontline representative for our clients, handling inbound and outbound customer interactions with