Customer Support Pro (Onsite/Hybrid) – Growth & Bonuses

NeksJob Philippines; Baco; On-site; PHP 223,000 - 290,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job Training

Professional Development

HMO and health benefits

Paid leaves

Career growth and promotion

Job summary

NeksJob Philippines is seeking enthusiastic Customer Service Representatives to join our on-site team in Bacolod. You will assist customers by answering inquiries, resolving concerns, and providing excellent support through phone, chat, or email.

If you have strong communication skills, a positive attitude, and a passion for helping others, we'd love to hear from you. We offer paid training, an equity incentive plan, commission, performance bonuses, and incentives, along with opportunities for

Qualifications

• High school diploma or equivalent. Senior High School graduates welcome to apply.
• Strong English communication skills, both verbal and written.
• Willingness to work shifting schedules, weekends and holidays.

Responsibilities

• Handle customer inquiries via phone, email, or chat in a professional manner.
• Resolve customer concerns and provide accurate information about products and services.
• Maintain a high level of customer satisfaction by delivering excellent service.
• Document customer interactions and update account information accurately.
• Follow company policies, procedures, and quality standards.
• Escalate complex concerns to the appropriate department when necessary.
• Meet individual and team performance targets, including quality, productivity, and attendance.

Skills

Excellent English

Problem solving

Attention to detail

Willing to work shifts

Education

Senior High School graduates welcome

Tools

Basic computer skills

Job description

NeksJob Philippines is seeking enthusiastic Customer Service Representatives to join our on-site team in Bacolod. You will assist customers by answering inquiries, resolving concerns, and providing excellent support through phone, chat, or email.

If you have strong communication skills, a positive attitude, and a passion for helping others, we'd love to hear from you. We offer paid training, an equity incentive plan, commission, performance bonuses, and incentives, along with opportunities for