Customer Support Specialist: Growth, Rewards & Impact

Neksjob Philippines; Davao del Sur; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job Training

Professional Development

Job summary

Neksjob Philippines in Davao del Sur is seeking a Customer Support Representative to assist clients via phone, email, and live chat. You will clarify product details, troubleshoot service problems, and ensure every customer feels valued.

The right candidate will possess strong verbal communication, active listening skills, and proficiency in basic computer use, with at least 6 months of call center experience. Training and development opportunities accompany a comprehensive benefits package.

Qualifications

• 6 months call center experience or more.
• Excellent verbal communication and listening skills.
• Proficiency with basic computer applications.

Responsibilities

• Handle inbound phone calls regarding account details, product information, and order updates.
• Explain company policies, service offerings, and account options clearly to clients.
• Analyze and troubleshoot customer issues in a calm, professional manner.
• Resolve concerns promptly, aiming to fix issues on the initial contact.
• Maintain clean and accurate records of all customer interactions and account changes.

Skills

Verbal communication

Active listening

Basic computer skills

Job description

Neksjob Philippines in Davao del Sur is seeking a Customer Support Representative to assist clients via phone, email, and live chat. You will clarify product details, troubleshoot service problems, and ensure every customer feels valued.

The right candidate will possess strong verbal communication, active listening skills, and proficiency in basic computer use, with at least 6 months of call center experience. Training and development opportunities accompany a comprehensive benefits package.