Massive Hiring CSR Role! Open For All | (No Mock Call)

Stark BPO Services; Quezon City; In loco; PHP 279.000 - 391.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary package

Health benefits

Career development

Mentors and supervisors

Team-building activities

Flexible scheduling where applicable

Training and development programmes

Inclusive work culture

Descrizione del lavoro

Stark BPO Services in Quezon City, Metro Manila, is hiring a Customer Service Representative (CSR) for a full-time role. You will handle inbound calls, provide product information, and resolve customer inquiries while maintaining accurate records.

We offer competitive pay, health benefits, professional development, and a supportive team environment. No prior experience required; English proficiency and reliability are valued as you grow with us.

Competenze

• High school diploma or equivalent qualification.
• Excellent verbal and written communication skills in English.
• Strong listening and problem-solving abilities.
• Patience and empathy when dealing with customers.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Basic computer literacy and ability to navigate systems and software.
• Reliability and punctuality with a commitment to attendance.
• Willingness to learn and adapt to new processes and systems.
• Previous customer service or call centre experience is beneficial but not required.

Mansioni

• Answering inbound customer calls and responding to customer inquiries with professionalism and courtesy
• Providing accurate information about products and services to customers
• Processing customer requests, complaints, and concerns efficiently and effectively
• Maintaining detailed and accurate records of all customer interactions in the system
• Following company policies, procedures, and quality standards during all customer interactions
• Resolving customer issues and escalating complex matters to appropriate departments when necessary
• Meeting or exceeding key performance indicators including call handling time, customer satisfaction scores, and productivity targets
• Collaborating with team members and supervisors to ensure consistent service quality
• Identifying opportunities to enhance customer experience and provide feedback for service improvements

Conoscenze

Excellent communication

Strong listening

Problem solving

Multitasking

Empathy

Reliability & punctuality

Willingness to learn

Basic computer literacy

Formazione

High school diploma or equivalent

Descrizione del lavoro

About us

Stark BPO Services is a leading provider of business process outsourcing solutions, specialising in delivering exceptional customer service across multiple industries. We pride ourselves on creating a supportive work environment where our employees can thrive and develop their careers. With a commitment to excellence and innovation, we partner with global brands to provide outstanding customer experiences through our dedicated team of professionals.

About the role

We are excited to announce a massive hiring initiative for Customer Service Representative (CSR) positions at Stark BPO Services. This is a full-time opportunity based in Quezon City, Metro Manila, open to all candidates regardless of previous experience. As a Customer Service Representative, you will be a vital part of our operations, providing direct support to our clients' customers and helping to build lasting relationships through excellent service delivery. This role offers an excellent opportunity to launch or advance your career in a dynamic, fast-paced customer service environment.

Key responsibilities

• Answering inbound customer calls and responding to customer inquiries with professionalism and courtesy
• Providing accurate information about products and services to customers
• Processing customer requests, complaints, and concerns efficiently and effectively
• Maintaining detailed and accurate records of all customer interactions in the system
• Following company policies, procedures, and quality standards during all customer interactions
• Resolving customer issues and escalating complex matters to appropriate departments when necessary
• Meeting or exceeding key performance indicators including call handling time, customer satisfaction scores, and productivity targets
• Collaborating with team members and supervisors to ensure consistent service quality
• Identifying opportunities to enhance customer experience and provide feedback for service improvements

What we're looking for

• High school diploma or equivalent qualification
• Excellent verbal and written communication skills in English
• Strong listening and problem-solving abilities
• Patience and empathy when dealing with customers
• Ability to multitask and manage time effectively in a fast-paced environment
• Basic computer literacy and ability to navigate systems and software
• Reliability and punctuality with a commitment to attendance
• Willingness to learn and adapt to new processes and systems
• Previous customer service or call centre experience is beneficial but not required

What we offer

• Competitive salary package and regular performance incentives
• Comprehensive health and wellness benefits
• Opportunities for professional development and career advancement
• Supportive team environment with experienced mentors and supervisors
• Employee engagement programmes and team-building activities
• Flexible scheduling options where applicable
• Access to training and development programmes to enhance your skills
• Inclusive work culture that values diversity and respects all team members