Turn Your Potential Into Success! | UP Ayala Hiring Up to 30K + 15K SOB

Concentrix Philippines; Quezon City; On-site; PHP 305,000 - 365,000; Full time

Benefits offered by this job

Sign-on bonus 15000 PHP

Comprehensive training

Career development

Health benefits

Flexible scheduling

Team building activities

Performance incentives

Online learning resources

Job summary

Concentrix Philippines is hiring a Customer Service Representative at our UP Ayala location in Quezon City, Metro Manila. This full-time role involves delivering frontline support, resolving inquiries, and building relationships as the voice of our clients.

We offer a base salary up to 30,000 PHP per month plus a 15,000 PHP sign-on bonus, plus comprehensive training, career development, health benefits, flexible scheduling, and a collaborative team culture.

Qualifications

• Strong communication and active listening for inbound calls.
• Customer-focused mindset with a genuine desire to resolve issues.
• Patience and emotional intelligence for challenging customers.
• Organisational skills to multitask in a fast-paced call centre.
• Proficiency with computer systems and customer service software.
• Willingness to work flexible shifts, including evenings and weekends.

Responsibilities

• Answer inbound customer calls professionally and courteously.
• Provide accurate information about products, services, and policies.
• Document customer interactions and maintain records.
• Handle complaints with empathy and resolve issues swiftly.
• Follow call centre protocols and quality standards.
• Meet targets for call handling time, satisfaction, and first-contact resolution.
• Collaborate with teammates and supervisors to share best practices.
• Escalate complex issues to senior staff when needed.
• Contribute to a positive team environment and continuous improvement.

Skills

Communication skills

Customer-focused

Patience & EI

Organisational skills

CRM software

Flexible shifts

Attendance reliability

Willingness to learn

Education

High School Diploma

Bachelor's degree advantageous

Job description

About us

Concentrix Philippines is a leading customer service and business process outsourcing company dedicated to delivering exceptional support solutions to global clients. We pride ourselves on our commitment to employee development, innovation, and creating a positive workplace culture. With a diverse team of talented professionals, we transform customer experiences and help businesses grow through dedicated, high-quality service delivery. Our mission is to empower our employees to reach their full potential whilst providing outstanding value to our clients across multiple industries.

About the role

We are excited to announce an opportunity for exceptional customer service professionals to join our rapidly expanding team at our UP Ayala location in Quezon City, Metro Manila. This is a full-time position that offers the chance to turn your potential into success. As a Customer Service Representative, you will be the voice of our clients, delivering outstanding support to customers and building lasting relationships. This role is central to our operations, providing frontline support that directly impacts customer satisfaction and business growth. With competitive compensation including a base salary of up to 30,000 PHP plus an additional 15,000 PHP sign-on bonus, this is an excellent opportunity to launch or advance your career in customer service.

Key responsibilities

• Answer inbound customer calls professionally and courteously, addressing inquiries and resolving issues in a timely manner
• Provide accurate information about products, services, and company policies to customers
• Document customer interactions and maintain detailed records of transactions and communications
• Handle customer complaints and concerns with empathy, working towards swift resolutions
• Follow call centre protocols, procedures, and quality standards consistently
• Meet performance targets including call handling time, customer satisfaction ratings, and first-call resolution rates
• Collaborate with team members and supervisors to share best practices and support team objectives
• Escalate complex issues to senior staff or specialised departments when necessary
• Contribute to a positive team environment and participate in continuous improvement initiatives

What we’re looking for

• Strong communication skills with the ability to articulate clearly and listen actively to customers
• Customer-focused mindset with a genuine desire to help and resolve customer issues
• Patience and emotional intelligence to handle difficult situations and challenging customers professionally
• Organisational skills and the ability to multitask in a fast-paced call centre environment
• Proficiency with computer systems, telephony equipment, and customer service software
• Ability to work flexible shifts, including evenings and weekends if required
• High school diploma or equivalent qualification (bachelor's degree is advantageous)
• Previous customer service experience in a call centre or similar environment is preferred but not essential
• Reliability and punctuality, with a strong attendance record
• Willingness to learn and adapt to new systems, processes, and training programmes

What we offer

• Competitive compensation package: Base salary of up to 30,000 PHP with an attractive 15,000 PHP sign-on bonus
• Comprehensive training programme to equip you with the skills and knowledge needed to excel
• Career development opportunities with clear pathways for promotion and advancement into supervisory and management roles
• Health and wellness benefits to support your physical and mental wellbeing
• Employee assistance programmes and counselling services
• Flexible scheduling options to support work-life balance
• Team building activities and social events to foster a positive workplace culture
• Performance incentives and bonus programmes based on achievements
• Access to online learning resources and professional development initiatives
• Supportive work environment with mentorship from experienced team leaders