Bilingual Customer Support Specialist - Flexible Hours

Department store galleria Robinson cebu; Cebu City; On-site; PHP 886,001 - 1,181,335; Full time

Job summary

A popular retail store in Cebu City is seeking a Customer Service Representative responsible for handling inquiries, resolving issues, and providing product information. The role requires strong communication and problem-solving skills, as well as a friendly demeanor. Candidates should have a high school diploma; prior customer service experience is preferred but not required. Flexible scheduling including evenings and weekends may be needed.

Qualifications

• High school diploma or equivalent; additional customer service education is a plus.
• Previous experience in a customer service role preferred, but not required.
• Must have strong communication, problem-solving, and active listening skills.

Responsibilities

• Handle customer inquiries, resolve issues, and provide product information.
• Respond to phone calls, emails, and chat inquiries.
• Assist with troubleshooting and processing orders.

Skills

Strong communication

Problem-solving

Active listening

Education

High school diploma or equivalent

Tools

Customer service software

Email systems

Phone systems

Job description

A popular retail store in Cebu City is seeking a Customer Service Representative responsible for handling inquiries, resolving issues, and providing product information. The role requires strong communication and problem-solving skills, as well as a friendly demeanor. Candidates should have a high school diploma; prior customer service experience is preferred but not required. Flexible scheduling including evenings and weekends may be needed.