Remote CSR - Entry-Level Customer Service Champion

StaffSmart Outsourcing; Quezon City; On-site; PHP 210,000 - 320,000; Full time

Benefits offered by this job

Comprehensive training

Career development opportunities

Competitive compensation

Flexible work arrangements

Health and wellness benefits

Job summary

StaffSmart Outsourcing is hiring entry-level Customer Service Representatives (CSRs) based in UP Technohub, Quezon City. This full-time role involves handling inquiries across phone, email, chat, and other channels, delivering accurate information, processing requests, and maintaining customer records.

Virtual onboarding leads to a formal job offer, with opportunities to grow within the company. You will join a dynamic team focused on exceptional customer experiences, continuous training, and

Qualifications

• High school diploma or equivalent, with customer service preferences.
• Newbie-friendly role suitable for those starting in customer service.
• Strong communication, listening, and problem-solving abilities.

Responsibilities

• Handle inbound inquiries via phone, email, chat, and other channels with professionalism.
• Provide accurate information about products, services, and policies to customers.
• Process requests, transactions, and account inquiries accurately.
• Resolve issues promptly, escalating complex matters when needed.
• Maintain detailed records of interactions in the company system.
• Meet performance targets for call handling time and satisfaction.

Skills

Excellent communication

Multitasking

Empathy

Active listening

Time management

Professionalism

Education

High school diploma or equivalent

Tools

CRM systems

Phone systems

Basic IT tools

Job description

StaffSmart Outsourcing is hiring entry-level Customer Service Representatives (CSRs) based in UP Technohub, Quezon City. This full-time role involves handling inquiries across phone, email, chat, and other channels, delivering accurate information, processing requests, and maintaining customer records.

Virtual onboarding leads to a formal job offer, with opportunities to grow within the company. You will join a dynamic team focused on exceptional customer experiences, continuous training, and