Hybrid Customer Service & Sales Support Specialist

MicroSourcing International; Quezon City; Hybride; PHP 279 000 - 469 000; Plein temps

Avantages offerts par ce poste

Health coverage day one

Paid time-off

Group life insurance

Performance bonuses

Résumé du poste

MicroSourcing in Eastwood, Quezon City is seeking a Customer Service & Sales Support Specialist to be the first point of contact for customers and suppliers, delivering admin, sales, and procurement support while maintaining e-commerce platforms.

This hybrid role, with day shifts, offers above-market pay, health coverage beginning on day one, and opportunities for career growth within a diverse, inclusive team that values YOU.

Responsabilités

• Serve as the first point of contact for customer and supplier inquiries via phone, email, and in person.
• Respond promptly and professionally to customer support requests while ensuring a high level of customer satisfaction.
• Welcome customers and provide guided showroom tours as needed.
• Maintain and update e-commerce platforms, including product SKUs, categories, images, and customer accounts.
• Manage customer inquiries on Amazon and E‑Bay, ensuring timely responses and strong customer relationships.
• Prepare and manage job bags, quotations, purchase orders, and sales orders.
• Provide administrative support to the Sales and Warehouse teams to improve operational efficiency.
• Assist in developing and managing customer uniform programs.
• Identify and recommend process improvements to enhance customer service and sales support operations.
• Monitor inventory levels and identify products that require replenishment.
• Place purchase orders with suppliers to maintain optimal stock levels.
• Perform quality control inspections on incoming products and prior to dispatch.
• Source, quote, and procure promotional merchandise and uniforms.
• Build and maintain strong supplier relationships, including negotiating pricing and managing purchasing activities.
• Perform other duties as assigned to support the overall objectives of the business.

Outils

Amazon

eBay

Description du poste

MicroSourcing in Eastwood, Quezon City is seeking a Customer Service & Sales Support Specialist to be the first point of contact for customers and suppliers, delivering admin, sales, and procurement support while maintaining e-commerce platforms.

This hybrid role, with day shifts, offers above-market pay, health coverage beginning on day one, and opportunities for career growth within a diverse, inclusive team that values YOU.