Customer Service & Order Management Analyst

Helpware Inc.; Cebu City; On-site; PHP 424,000 - 670,000; Full time

Job summary

Helpware Inc. in Cebu City, Philippines seeks a Customer Service Analyst to deliver best-in-class service to internal and external customers, using order management and supply chain knowledge to strengthen strategic accounts and improve client results.

The role requires intermediate data management and analytical skills, problem solving, effective written and verbal communication, and the ability to support the Sales organization through solution-based approaches.

Qualifications

• Experience in customer service, order management, and logistics is required.
• Strong written communication and problem-solving abilities are necessary.
• Ability to work with cross-functional teams and meet deadlines.

Responsibilities

• Receive orders and ensure accurate input into the database.
• Manage a group inbox in Salesforce.com and route work to the team.
• Proof and release orders per requirements and training.
• Maintain high accuracy in order management processes.
• Handle multiple tasks, organize, prioritize, and meet deadlines.
• Communicate issues with facts, suggestions, and resolutions.
• Provide updates and corrective insights to maintain service levels.
• Follow up on inquiries from customer service management and other departments.

Skills

Excellent Customer Service Skills

Ability to multitask

Advanced written communication skills

Ability to independently solve problem

Ability to follow a task through to re

Accountability

Detail-oriented

A quick learner

Self-starter

Team player

Experience working with a cross‑func t

Tools

SAP

Salesforce.com

Job description

Helpware Inc. in Cebu City, Philippines seeks a Customer Service Analyst to deliver best-in-class service to internal and external customers, using order management and supply chain knowledge to strengthen strategic accounts and improve client results.

The role requires intermediate data management and analytical skills, problem solving, effective written and verbal communication, and the ability to support the Sales organization through solution-based approaches.