Customer Service Ops Rep II (Voice) – Problem Solver

Cardinal Health; Hinoba-an; On-site; PHP 250,000 - 350,000; Full time

Job summary

Cardinal Health is seeking a customer service operations professional in the Philippines to help establish, maintain, and enhance customer business through contract administration, order processing, and proactive problem resolution.

The role emphasizes handling routine tasks, following company policies, and coordinating with supervisors on complex issues while ensuring inclusive service for customers. This position supports a diverse workplace and values thoughtful service.

Qualifications

• Uses acquired job skills and company policies to complete standard tasks.
• Works on routine assignments that require basic problem resolution.
• Follows policies and past practices for guidance.
• Receives general direction on standard work and detailed instruction on new tasks.

Responsibilities

• Establishes, maintains and enhances customer business through contracts, orders, and problem resolution.
• Acts as liaison in problem-solving, research and dispute resolution.

Skills

Customer service

Problem solving

Communication

Education

Senior High School (with exp)

Some college coursework (2nd year)

Bachelor's degree

Job description

Cardinal Health is seeking a customer service operations professional in the Philippines to help establish, maintain, and enhance customer business through contract administration, order processing, and proactive problem resolution.

The role emphasizes handling routine tasks, following company policies, and coordinating with supervisors on complex issues while ensuring inclusive service for customers. This position supports a diverse workplace and values thoughtful service.