Customer Service Operations Specialist (Voice & Billing)

Cardinal Health, Inc.; Philippines; On-site; PHP 360,000 - 480,000; Full time

Job summary

Cardinal Health, Inc. in the Philippines is seeking a customer service operations associate to support contract administration, customer orders and issue resolution.

You will help coordinate outsourced services related to medical billing and reimbursement, acting as a liaison to research and resolve problems. The role emphasizes applying policies, handling routine tasks, and seeking guidance from supervisors for complex issues.

Qualifications

• 1-3 years of experience in customer service or related roles.
• Senior High School graduates with experience, two years of college, or a Bachelor's degree.
• Knowledge of company policies and procedures.

Responsibilities

• Applies acquired job skills and company policies and procedures to complete standard tasks.
• Works on routine assignments that require basic problem resolution.
• Refers to policies and past practices for guidance.
• Receives general direction on standard work; receives detailed instruction on new assignments.
• Consults with supervisor or senior peers on complex and unusual problems.

Skills

Customer service

Problem resolution

Contract administration

Customer orders

Education

Senior High School (with exp)

Some college

Bachelor's degree

Job description

Cardinal Health, Inc. in the Philippines is seeking a customer service operations associate to support contract administration, customer orders and issue resolution.

You will help coordinate outsourced services related to medical billing and reimbursement, acting as a liaison to research and resolve problems. The role emphasizes applying policies, handling routine tasks, and seeking guidance from supervisors for complex issues.