Voice Customer Service Operations Associate

Cardinal Health International Philippines Inc.; Pateros; On-site; PHP 240,000 - 360,000; Full time

Job summary

Cardinal Health International Philippines Inc. is seeking a Customer Service Operations associate to support contract administration, order placement, and problem resolution. You will act as a liaison with customers to ensure timely and accurate processing.

The role emphasizes adherence to company policies, handling routine tasks, and seeking guidance as needed; teamwork with supervisors and peers to resolve issues.

Qualifications

• Experience in customer service or related role.
• Ability to follow policies and standard processes.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Applies acquired job skills and company policies and procedures to complete standard tasks.
• Works on routine assignments that require basic problem resolution.
• Refer to policies and past practices for guidance.
• Receives general direction on standard work; receives detailed instruction on new assignments.
• Consults with supervisor or senior peers on complex and unusual problems.

Skills

Customer service experience

Communication skills

Problem solving

Education

Senior High School graduates (with exp)

Some college

Bachelor’s degree holders

Job description

Cardinal Health International Philippines Inc. is seeking a Customer Service Operations associate to support contract administration, order placement, and problem resolution. You will act as a liaison with customers to ensure timely and accurate processing.

The role emphasizes adherence to company policies, handling routine tasks, and seeking guidance as needed; teamwork with supervisors and peers to resolve issues.