Customer Service & Operations Supervisor

SM Store; Pasay; On-site; PHP 350,000 - 520,000; Full time

Job summary

SM Store is seeking a Department Operations Supervisor to run the daily operations of the Customer Service and Prestige Lounge areas, ensuring smooth back-end processes and consistently high service standards.

The role involves supervising customer interactions and staff, monitoring inventory of supplies, and controlling operational expenses while driving efficiency and a seamless shopping experience in Pasay, Metro Manila.

Qualifications

• Bachelor's degree, preferably in business.
• Minimum 3 years of related experience.

Responsibilities

• Run daily department operations and back-end Customer Service and Prestige Lounge.
• Manage customer interaction and supervise service staff.
• Monitor supplies inventory and control operational expenses.
• Improve operational efficiency.

Skills

Customer interaction

Staff supervision

Operations management

Cost control

Process improvement

Education

Bachelor's degree

Job description

SM Store is seeking a Department Operations Supervisor to run the daily operations of the Customer Service and Prestige Lounge areas, ensuring smooth back-end processes and consistently high service standards.

The role involves supervising customer interactions and staff, monitoring inventory of supplies, and controlling operational expenses while driving efficiency and a seamless shopping experience in Pasay, Metro Manila.