Store Operations Leader - Sales & Service

SM Retail; Quezon City; On-site; PHP 268,000 - 402,000; Full time

Job summary

SM Retail in Metro Manila is seeking a Store Supervisor to lead daily branch operations, drive sales, and oversee inventory and customer service. You will coach a team, ensure safety and compliance, and communicate targets clearly to staff.

The ideal candidate has a 4-year degree, supervisory experience, and strong leadership and communication skills, with a focus on delivering excellent customer experience in a fast-paced retail environment.

Qualifications

• Graduate of any 4-year course.
• Supervisory experience in any industry.
• Strong leadership and communication skills.
• Customer-focused and goal-driven.

Responsibilities

• Lead and oversee daily branch/store operations.
• Drive sales performance and help the team achieve targets.
• Monitor inventory and coordinate with the merchandising team.
• Ensure excellent customer service and customer satisfaction.
• Maintain store safety, security, and operational compliance.
• Train, coach, and motivate team members for better performance.
• Communicate business goals clearly to the whole team.

Skills

Leadership

Communication

Customer service

Problem-solving

Education

4-year degree

Job description

SM Retail in Metro Manila is seeking a Store Supervisor to lead daily branch operations, drive sales, and oversee inventory and customer service. You will coach a team, ensure safety and compliance, and communicate targets clearly to staff.

The ideal candidate has a 4-year degree, supervisory experience, and strong leadership and communication skills, with a focus on delivering excellent customer experience in a fast-paced retail environment.