Customer Service Supervisor | Mall of Asia

The SM Store (SM Mart Inc.); Pasay; On-site; PHP 391,000 - 558,000; Full time

Job summary

The SM Store (SM Mart Inc.) in Pasay, Metro Manila, is seeking a skilled operations lead to manage the daily department activities and oversee back-end operations for Customer Service and Prestige Lounge areas.

Responsibilities include handling customer interactions, supervising service staff, monitoring inventory and expenses, and driving the development of the team.

Qualifications

• Bachelor's degree, preferably in business.
• Minimum 3 years’ experience in a related field.

Responsibilities

• Manage customer interaction
• Supervise customer service staff
• Monitor supplies inventory and manage operational expense
• Lead development of the team

Skills

Customer service

Staff supervision

Inventory management

Team leadership

Education

Bachelor's Degree

Job description

Job Function:

Responsible in the daily operations of the department and take charge of the back-end operations for both Customer Service and Prestige Lounge areas.

Responsibilities:

• Manage customer interaction
• Supervise customer service staff
• Monitor inventory of supplies and manage operational expense
• Lead development of the team

Qualifications:

• Graduate of Bachelor's Degree preferably business course
• At least 3 years of working experience in the related field is required