Customer Service Supervisor | Mall of Asia

SM Store; Pasay; On-site; PHP 350,000 - 520,000; Full time

Job summary

SM Store is seeking a Department Operations Supervisor to run the daily operations of the Customer Service and Prestige Lounge areas, ensuring smooth back-end processes and consistently high service standards.

The role involves supervising customer interactions and staff, monitoring inventory of supplies, and controlling operational expenses while driving efficiency and a seamless shopping experience in Pasay, Metro Manila.

Qualifications

• Bachelor's degree, preferably in business.
• Minimum 3 years of related experience.

Responsibilities

• Run daily department operations and back-end Customer Service and Prestige Lounge.
• Manage customer interaction and supervise service staff.
• Monitor supplies inventory and control operational expenses.
• Improve operational efficiency.

Skills

Customer interaction

Staff supervision

Operations management

Cost control

Process improvement

Education

Bachelor's degree

Job description

Run the daily operations of the department and take charge of the back-end operations for both Customer Service and Prestige Lounge areas (when applicable)

Responsibilities:

• Manage Customer Interaction
• Supervise Customer Service Staff
• Monitor Inventory of Supplies
• Manage Operational Expense
• Handle Operational Efficiency

Qualifications:

• Graduate of Bachelor's Degree preferably business course
• At least 3 years of working experience in the related field is required