Operations & Customer Growth Supervisor

The SM Store (SM Mart Inc.); Baliwag; Hybrid; PHP 300,000 - 420,000; Full time

Job summary

The SM Store (SM Mart Inc.) in Bulacan invites applicants for a supervisory role overseeing day-to-day customer service operations across on-site and off-site locations.

You will lead the team, develop strategies for sales achievement, monitor financial performance, and resolve escalated inquiries to ensure business objectives. This position requires a Bachelor\'s degree in a business-related field and at least three years of solid experience as a Customer Service supervisor or similar role.

Qualifications

• Bachelor's degree in business-related field preferred
• At least 3 years solid work experience as a Customer Service supervisor or similar role

Responsibilities

• Support development of strategies for sales achievement
• Monitor and analyze financial performances and identify areas for improvement
• Resolve issues regarding escalated customer inquiries to meet business objectives
• Monitor team development and provide coaching and feedback

Skills

Customer Service Leadership

Team Coaching

Education

Bachelor's degree in business-related field

Job description

The SM Store (SM Mart Inc.) in Bulacan invites applicants for a supervisory role overseeing day-to-day customer service operations across on-site and off-site locations.

You will lead the team, develop strategies for sales achievement, monitor financial performance, and resolve escalated inquiries to ensure business objectives. This position requires a Bachelor\'s degree in a business-related field and at least three years of solid experience as a Customer Service supervisor or similar role.