Customer Service Operations Supervisor

Hyundai Laguna Inc.; Pasay; Sur place; PHP 279 000 - 446 000; Plein temps

Résumé du poste

Areza Development and Marketing Corporation in Pasay City is seeking an experienced Administrator to join our customer service team. This full-time role supports call centre operations and ensures efficient administrative processes, coordinating staff and resources with accuracy and professionalism.

You will handle documentation, CRM data, and reporting, while onboarding new staff and contributing to SOPs. The position requires strong English communication, organization, and a proactive,

Qualifications

• Experience in an administrative role, preferably with supervisory skills.
• Strong organisational and time management skills.
• Excellent written and verbal communication abilities in English; Filipino language proficiency is advantageous
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) and familiarity with CRM systems
• High level of accuracy and attention to detail when handling documentation and data entry
• Ability to work collaboratively within a team environment whilst demonstrating initiative and problem-solving capabilities
• Professional demeanour with a customer-focused mindset and commitment to service excellence
• Flexibility and adaptability in response to changing business needs and priorities
• Previous experience in the automotive or customer service industry would be beneficial

Responsabilités

• Manage administrative tasks and documentation for customer service operations.
• Support scheduling and coordination of staff and resources.
• Process customer inquiries and maintain records of interactions and resolutions.
• Assist with preparation of reports on customer service metrics and performance indicators.
• Coordinate with departments to resolve customer issues.
• Maintain databases and filing systems for information accuracy.
• Provide administrative support to call center supervisors and management.
• Respond to routine inquiries and escalate complex issues.
• Assist onboarding and training coordination of new staff.
• Contribute to development and maintenance of SOPs and documentation

Connaissances

Administrative experience

Supervisory skills

Organisational skills

Time management

English communication

Teamwork

Problem solving

Customer service

Adaptability

Outils

Microsoft Office

CRM systems

Description du poste

Areza Development and Marketing Corporation in Pasay City is seeking an experienced Administrator to join our customer service team. This full-time role supports call centre operations and ensures efficient administrative processes, coordinating staff and resources with accuracy and professionalism.

You will handle documentation, CRM data, and reporting, while onboarding new staff and contributing to SOPs. The position requires strong English communication, organization, and a proactive,