Administrator

Hyundai Laguna Inc.; Pasay; On-site; PHP 279,000 - 446,000; Full time

Job summary

Areza Development and Marketing Corporation in Pasay City is seeking an experienced Administrator to join our customer service team. This full-time role supports call centre operations and ensures efficient administrative processes, coordinating staff and resources with accuracy and professionalism.

You will handle documentation, CRM data, and reporting, while onboarding new staff and contributing to SOPs. The position requires strong English communication, organization, and a proactive,

Qualifications

• Experience in an administrative role, preferably with supervisory skills.
• Strong organisational and time management skills.
• Excellent written and verbal communication abilities in English; Filipino language proficiency is advantageous
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) and familiarity with CRM systems
• High level of accuracy and attention to detail when handling documentation and data entry
• Ability to work collaboratively within a team environment whilst demonstrating initiative and problem-solving capabilities
• Professional demeanour with a customer-focused mindset and commitment to service excellence
• Flexibility and adaptability in response to changing business needs and priorities
• Previous experience in the automotive or customer service industry would be beneficial

Responsibilities

• Manage administrative tasks and documentation for customer service operations.
• Support scheduling and coordination of staff and resources.
• Process customer inquiries and maintain records of interactions and resolutions.
• Assist with preparation of reports on customer service metrics and performance indicators.
• Coordinate with departments to resolve customer issues.
• Maintain databases and filing systems for information accuracy.
• Provide administrative support to call center supervisors and management.
• Respond to routine inquiries and escalate complex issues.
• Assist onboarding and training coordination of new staff.
• Contribute to development and maintenance of SOPs and documentation

Skills

Administrative experience

Supervisory skills

Organisational skills

Time management

English communication

Teamwork

Problem solving

Customer service

Adaptability

Tools

Microsoft Office

CRM systems

Job description

About us

Areza Development and Marketing Corporation is a leading automotive service provider dedicated to delivering exceptional customer experiences and maintaining the highest standards of operational excellence. Our commitment to quality, innovation, and customer satisfaction has established us as a trusted name in the industry. We pride ourselves on fostering a dynamic workplace where dedicated professionals contribute to our continued success and growth.

About the role

We are seeking an experienced Administrator to join our customer service team at our Pasay City location in Metro Manila. This is a full-time position that plays a vital role in supporting the smooth operation of our call centre and customer service functions. As Administrator, you will be instrumental in ensuring efficient administrative processes, supporting team coordination, and contributing to the delivery of outstanding customer service. This role requires a detail-oriented professional who can manage multiple priorities whilst maintaining a high standard of accuracy and professionalism.

What you'll be doing

• Managing administrative tasks and documentation related to customer service operations LTO operations

• Supporting the scheduling and coordination of customer service staff and resources

• Processing customer inquiries and maintaining accurate records of interactions and resolutions

• Assisting with the preparation of reports on customer service metrics and performance indicators

• Coordinating with various departments to ensure timely and effective resolution of customer issues

• Maintaining and updating databases and filing systems to ensure information accuracy and accessibility

• Providing administrative support to call center supervisors and management team members

• Responding to routine customer enquiries and directing complex issues to appropriate team members

• Assisting with the onboarding and training coordination of new customer service staff

• Contributing to the development and maintenance of standard operating procedures and documentation

What we're looking for

• Proven experience in an administrative role, preferably with supervisory skills

• Strong organisational and time management skills with the ability to prioritise multiple tasks effectively

• Excellent written and verbal communication abilities in English; Filipino language proficiency is advantageous

• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) and familiarity with customer relationship management (CRM) systems

• High level of accuracy and attention to detail when handling documentation and data entry

• Ability to work collaboratively within a team environment whilst demonstrating initiative and problem-solving capabilities

• Professional demeanour with a customer-focused mindset and commitment to service excellence

• Flexibility and adaptability in response to changing business needs and priorities

• Previous experience in the automotive or customer service industry would be beneficial

WILLING TO BE ASSIGNED AT ADMC INSIDE LTO PASAY