Customer Service & Operations Coordinator

All Certified Equipment Trading Corporation; Sablayan; On-site; PHP 180,000 - 240,000; Full time

Job summary

All Certified Equipment Trading Corp. based in Sablayan, Occidental Mindoro, is seeking a Service Coordinator to deliver exceptional customer support across channels. You will handle inquiries, troubleshoot issues, and document interactions while collaborating with cross-functional teams to ensure seamless service delivery.

The role requires strong communication, problem-solving, and a customer-first mindset, with a commitment to maintaining high service standards in a fast-paced environment.

Qualifications

• Experience in customer service or call centre roles, preferably in equipment trading.
• Excellent communication and interpersonal skills for effective customer engagement.
• Strong problem-solving and critical thinking to handle varied inquiries and concerns.
• Proficiency with software/tech used to provide customer support.
• Ability to collaborate with colleagues across departments.
• Commitment to delivering high levels of customer service.

Responsibilities

• Respond to customer inquiries and requests via phone, email and other channels in a timely and professional manner.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Maintain accurate records and documentation of all customer interactions.
• Collaborate with cross-functional teams to ensure seamless service delivery.
• Identify opportunities to enhance customer experience and provide feedback to management.
• Adhere to company policies, procedures and industry regulations.

Skills

Customer service

Communication

Problem solving

Team player

CRM software

Tools

CRM software

Job description

All Certified Equipment Trading Corp. based in Sablayan, Occidental Mindoro, is seeking a Service Coordinator to deliver exceptional customer support across channels. You will handle inquiries, troubleshoot issues, and document interactions while collaborating with cross-functional teams to ensure seamless service delivery.

The role requires strong communication, problem-solving, and a customer-first mindset, with a commitment to maintaining high service standards in a fast-paced environment.