Customer Experience Specialist I

Dover Business Services; Cebu City; On-site; PHP 390,600 - 613,800; Full time

Job summary

Dover Business Services in Cebu, Philippines, is seeking a Customer Service Coordinator I to serve as the frontline contact for quotes, orders, and follow-ups. You will coordinate with shipping, engineering, and technical support to resolve issues and deliver timely responses.

The role emphasizes strong English communication, research-driven problem solving, and a cooperative spirit to wow customers through humane service and efficient resolutions.

Qualifications

• Bachelor’s Degree is required for this position.
• 3 Years experience in the BPO or Shared Services industry.
• 3 Years experience in handling customers via calls or emails.

Responsibilities

• Respond and resolve customer queries through tickets and phone calls.
• Research information and resolutions for customer issues and inquiries; process quotes and orders.
• Coordinate with shipping, engineering, and technical support to resolve customer issues.

Skills

Customer service

Communication

English proficiency

Problem solving

Education

Bachelor’s degree

Tools

Salesforce

InContact

AS400

Visual

SyteLine

Oracle

Job description

Dover Business Services in Cebu, Philippines, is seeking a Customer Service Coordinator I to serve as the frontline contact for quotes, orders, and follow-ups. You will coordinate with shipping, engineering, and technical support to resolve issues and deliver timely responses.

The role emphasizes strong English communication, research-driven problem solving, and a cooperative spirit to wow customers through humane service and efficient resolutions.