Customer Service Officer-Voice

BDO Unibank; Davao City; Sur place; PHP 240 000 - 360 000; Plein temps

Résumé du poste

BDO Unibank is seeking a customer-focused professional for the Enterprise Services Group. The role involves handling inquiries, requests, and concerns through phone, email, fax, and social media to deliver timely and quality service to retail customers, accredited merchants, and the general public.

You will escalate issues to your immediate supervisor, submit required reports, and comply with bank policies while maintaining an organized workstation and performing related duties as assigned.

Qualifications

• Bachelor's degree required.
• At least 2 years of call center experience.
• Experience in banking industry is an advantage.

Responsabilités

• Provide excellent customer service via phone, email, fax and social media.
• Handle and fulfill customer inquiries, requests, and concerns promptly and accurately.
• Escalate customer concerns to immediate supervisor for resolution.
• Submit required reports and documentation to immediate supervisor.
• Adhere to bank policies, procedures and guidelines in day-to-day tasks.

Connaissances

Customer service

Communication

Problem solving

Formation

Bachelor's degree

Description du poste

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Business Unit: Enterprise Services Group

Department:

PrimarilyresponsibleforprovidingexcellentcustomerservicetoallBDOretailcustomers,BDOaccreditedmerchants,andthegeneralpublicthroughtimelyandqualityhandlingandfulfillmentofinquiries,requests,andconcernsreceivedviaphone,email,faxandinsocialmedia,relatedtotheirbankaccountsandbankingtransactions,BDO'sretailproductandservices,suchas,deposits,loans,retailandcreditcards,remittance,BDORewards,andPersonalOnlineBanking.KeyResponsibilitiesHandleandprovidequalityservice,support,andfulfillmenttocustomerinquiries,requests,andconcerns.Escalatecustomerconcerns,worksystemissues,andanyproblemencounteredtohis/herimmediatesuperiortofacilitateresolution.Submitrequiredreportsanddocumentationtoimmediatesuperiorrelatedtoinquiries,requests,andconcernsreceived.Complystrictlywiththebank'sstandardpolicies,procedures,andguidelinesintheperformanceofday-to-daytaskstomeettheagreedKPItargetsadqualitystandardsatalltimes.Keepandmaintainanorganizedworkstation,officeequipment,officesuppliesandtools.Performotherdutiesandresponsibilitiesthatmaybeassignedfromtimetotime.KeyQualificationsBachelor'sdegreeAtleast2years'callcenterexperienceExperienceinbankingindustryisanadvantage

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