Customer Service Officer

BDO Unibank; Compostela; On-site; PHP 180,000 - 240,000; Full time

Job summary

BDO Unibank in Cebu City, Philippines is seeking a Customer Service Officer to provide excellent service to retail customers and merchants through phone, email, fax, and social media, handling inquiries and transactions related to accounts and banking products.

The role emphasizes adherence to bank policies, reporting, and maintaining an organized workstation, with at least 2 years of call center experience and a bachelor's degree; banking experience is an advantage.

Qualifications

• Bachelor's degree.
• At least 2 years' call center experience.
• Experience in banking industry is an advantage.

Responsibilities

• Handle and provide quality service, support, and fulfillment to customer inquiries, requests, and concerns.
• Escalate customer concerns, work system issues, and any problem encountered to his/her immediate superior to facilitate resolution.
• Submit required reports and documentation to immediate superior related to inquiries, requests, and concerns received.
• Comply strictly with the bank's standard policies, procedures, and guidelines in the performance of day-to-day tasks to meet the agreed KPI targets ad quality standards at all times.
• Keep and maintain an organized workstation, office equipment, office supplies and tools.
• Perform other duties and responsibilities that may be assigned from time to time.

Skills

Call center experience

Customer service

Education

Bachelor's degree

Job description

Customer Service Officer

Company : Bdo Unibank
Job Type : Full Time
Location: Cebu City, Philippines

Job Description

Primarily responsible for providing excellent customer service to all BDO retail customers, BDO accredited merchants, and the general public through timely and quality handling and fulfillment of inquiries, requests, and concerns received via phone, email, fax and in social media, related to their bank accounts and banking transactions, BDO's retail product and services, such as, deposits, loans, retail and credit cards, remittance, BDO Rewards, and Personal Online Banking.

Key Responsibilities

• Handle and provide quality service, support, and fulfillment to customer inquiries, requests, and concerns.
• Escalate customer concerns, work system issues, and any problem encountered to his/her immediate superior to facilitate resolution.
• Submit required reports and documentation to immediate superior related to inquiries, requests, and concerns received.
• Comply strictly with the bank's standard policies, procedures, and guidelines in the performance of day-to-day tasks to meet the agreed KPI targets ad quality standards at all times.
• Keep and maintain an organized workstation, office equipment, office supplies and tools.
• Perform other duties and responsibilities that may be assigned from time to time.

Key Qualifications

• Bachelor's degree
• At least 2 years' call center experience
• Experience in banking industry is an advantage