Customer Service Officer

BDO Unibank; Cebu City; On-site; PHP 290,000 - 424,000; Full time

Job summary

BDO Unibank, Inc. is seeking a customer service professional in Cebu City to provide excellent service to retail customers, merchants, and the public. You will handle inquiries, resolve concerns, and support banking transactions via phone, email, fax, and social media.

The role emphasizes accuracy, compliance with bank policies, and timely responses. Prior call center experience in banking is an advantage; a Bachelor's degree is required.

Qualifications

• Bachelor's degree is required.
• 2+ years call center experience preferred.
• Experience in banking industry is an advantage.

Responsibilities

• Handle and provide quality service, support, and fulfillment to customer inquiries, requests, and concerns.
• Escalate customer concerns, work system issues, and any problem encountered to supervisor to facilitate resolution.
• Submit required reports and documentation to immediate superior related to inquiries, requests, and concerns received.
• Comply with bank policies, procedures, and guidelines to meet KPI and quality standards.
• Maintain an organized workstation and office equipment.
• Perform other duties as assigned.

Education

Bachelor's degree

Job description

Job Description:

Primarily responsible for providing excellent customer service to all BDO retail customers, BDO accredited merchants, and the general public through timely and quality handling and fulfillment of inquiries, requests, and concerns received via phone, email, fax and in social media, related to their bank accounts and banking transactions, BDOs retail product and services, such as, deposits, loans, retail and credit cards, remittance, BDO Rewards, and Personal Online Banking.

Key Responsibilities:

• Handle and provide quality service, support, and fulfillment to customer inquiries, requests, and concerns.
• Escalate customer concerns, work system issues, and any problem encountered to his/her immediate superior to facilitate resolution.
• Submit required reports and documentation to immediate superior related to inquiries, requests, and concerns received.
• Comply strictly with the banks standard policies, procedures, and guidelines in the performance of day-to-day tasks to meet the agreed KPI targets ad quality standards at all times.
• Keep and maintain an organized workstation, office equipment, office supplies and tools.
• Perform other duties and responsibilities that maybe assigned from time to time.

Key Qualifications:

• Bachelors degree
• At least 2 years call center experience
• Experience in banking industry is an advantage

Primarily responsible for providing excellent customer service to all BDO retail customers, BDO accredited merchants, and the general public through timely and quality handling and fulfillment of inquiries, requests, and concerns received via phone, email, fax and in social media, related to their bank accounts and banking transactions, BDOs retail product and services, such as, deposits, loans, retail and credit cards, remittance, BDO Rewards, and Personal Online Banking.

Key Responsibilities:

• Handle and provide quality service, support, and fulfillment to customer inquiries, requests, and concerns.
• Escalate customer concerns, work system issues, and any problem encountered to his/her immediate superiorto facilitate resolution.
• Submit required reports and documentation to immediate superior related to inquiries, requests, and concerns received.
• Comply strictly with the banks standard policies, procedures, and guidelines in the performance of day-to-day tasks to meet the agreed KPI targets ad quality standards at all times.
• Keep and maintain an organized workstation, office equipment, office supplies and tools.
• Perform other duties and responsibilities that maybe assigned from time to time.

Key Qualifications:

• Bachelors degree
• At least 2 years call center experience
• Experience in banking industry is an advantage

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability. Requisition ID: 27452