Customer Service Officer

BDO Unibank; Davao del Sur; On-site; PHP 201,000 - 290,000; Full time

Job summary

BDO Unibank is seeking a customer service associate to provide excellent service to retail customers, merchants, and the public. You will address inquiries related to bank accounts, transactions, rewards, and online banking via phone, email, fax, and social media.

A minimum of 1 year in a BPO/call center and strong communication skills are required; relocation or commutable basis to the Sasa area of Davao City is expected.

Qualifications

• Must have at least 1 year customer service experience in a BPO/Call Center setting.
• With excellent communication skills.
• Must be a resident of or willing to be based in Sasa area of Davao City.

Responsibilities

• Provide excellent customer service to BDO retail customers, BDO accredited merchants and the public.
• Handle inquiries, requests and concerns promptly and accurately via phone, email, fax and social media.
• Assist with banking transactions, BDO Rewards and Personal Online Banking inquiries.

Skills

Customer service

Communication skills

Job description

Primarily responsible for providing excellent customer service to all BDO retail customers, BDO accredited merchants and the general public through timely and accurate handling and fulfillment of inquiries, requests and concerns received via phone, email, fax and in social media, related to their bank accounts and banking transactions, BDO Rewards and Personal Online Banking.

• Must have at least 1 year customer service experience in a BPO/Call Center setting
• With excellent communication skills
• Must be a resident of or willing to be based in Sasa area of Davao City.