Customer Service Insurance

Gratitude Philippines; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service-focused insurance provider located in Cebu City is seeking a dedicated professional to deliver exceptional service concerning insurance products. Candidates should possess a Bachelor's degree and have 1-3 years of relevant experience in customer service or insurance. The role involves assisting clients with claims and inquiries while collaborating with teams to enhance customer experience. Ideal candidates should be detail-oriented, skilled in communication, and adept at problem-solving, with the ability to perform in fast-paced environments.

Qualifications

• 1-3 years of experience in customer service or insurance industry.
• Ability to work in a fast-paced, team-oriented environment.
• May require occasional overtime during peak seasons.

Responsibilities

• Provide exceptional customer service to clients regarding insurance products.
• Assist clients in navigating insurance claims and policy inquiries.
• Evaluate customer needs and offer suitable insurance solutions.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer experience and retention.

Skills

Strong verbal and written communication skills

Detail-oriented

Excellent problem-solving abilities

Education

Bachelor’s degree in a relevant field or equivalent experience

Job description

Description

• Provide exceptional customer service to clients regarding insurance products and services.
• Assist clients in navigating insurance claims and policy inquiries.
• Evaluate customer needs and offer suitable insurance solutions.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer experience and retention.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience
• Experience Level: 1-3 years of experience in customer service or insurance industry
• Skills and Competencies: Strong verbal and written communication skills
• Qualities and Traits: Detail‑oriented with excellent problem‑solving abilities
• Responsibilities and Duties: Ability to work in a fast‑paced, team‑oriented environment
• Working Conditions: May require occasional overtime during peak seasons