Customer Service Insurance

Gratitude Philippines; Mandaluyong; On-site; PHP 193,974 - 323,290; Full time

Job summary

A customer service company in Mandaluyong is seeking candidates for a customer service role in the insurance sector. Responsibilities include providing exceptional service, assisting clients with claims, and evaluating their needs. Ideal candidates will have a bachelor's degree and 1-3 years of experience, with strong communication skills and attention to detail. This role involves a team-oriented environment, ensuring client satisfaction and retention.

Qualifications

• 1-3 years of experience in customer service or insurance industry.
• Ability to work in a fast-paced, team-oriented environment.

Responsibilities

• Provide exceptional customer service to clients regarding insurance products.
• Assist clients in navigating insurance claims and policy inquiries.
• Evaluate customer needs and offer suitable insurance solutions.
• Maintain accurate records of customer interactions.

Skills

Strong verbal and written communication skills

Detail-oriented

Excellent problem-solving abilities

Education

Bachelor’s degree in a relevant field or equivalent experience

Job description

Description

• Provide exceptional customer service to clients regarding insurance products and services.
• Assist clients in navigating insurance claims and policy inquiries.
• Evaluate customer needs and offer suitable insurance solutions.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer experience and retention.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience
• Experience Level: 1-3 years of experience in customer service or insurance industry
• Skills and Competencies: Strong verbal and written communication skills
• Qualities and Traits: Detail‑oriented with excellent problem‑solving abilities
• Responsibilities and Duties: Ability to work in a fast‑paced, team‑oriented environment
• Working Conditions: May require occasional overtime during peak seasons