Customer Service Insurance

Gratitude Philippines; Pasay; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service company in Pasay, Philippines, is seeking a candidate to provide exceptional customer service regarding insurance products. This role involves assisting clients with claims and inquiries, evaluating their needs, and maintaining accurate records. Candidates should have a bachelor’s degree and 1-3 years of experience in customer service or the insurance industry. Strong communication skills and a detail-oriented mindset are essential for success in a fast-paced environment.

Qualifications

• 1-3 years of experience in customer service or insurance industry.
• Ability to work in a fast-paced, team-oriented environment.
• May require occasional overtime during peak seasons.

Responsibilities

• Provide exceptional customer service to clients regarding insurance products and services.
• Assist clients in navigating insurance claims and policy inquiries.
• Evaluate customer needs and offer suitable insurance solutions.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer experience and retention.

Skills

Strong verbal and written communication skills

Detail-oriented

Problem-solving abilities

Education

Bachelor’s degree in a relevant field or equivalent experience

Job description

Description

• Provide exceptional customer service to clients regarding insurance products and services.
• Assist clients in navigating insurance claims and policy inquiries.
• Evaluate customer needs and offer suitable insurance solutions.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer experience and retention.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience
• Experience Level: 1-3 years of experience in customer service or insurance industry
• Skills and Competencies: Strong verbal and written communication skills
• Qualities and Traits: Detail‑oriented with excellent problem‑solving abilities
• Responsibilities and Duties: Ability to work in a fast‑paced, team‑oriented environment
• Working Conditions: May require occasional overtime during peak seasons