Customer Service Manager

RSD Human Resource Management Consultancy; Quezon City; On-site; PHP 600,000 - 900,000; Full time

Job summary

A Human Resource Consulting Firm is seeking an experienced leader for their customer service team in Quezon City. The role involves ensuring high-quality service delivery, developing customer satisfaction strategies, and overseeing strong client relationships. Ideal candidates have a Bachelor's degree in Business Administration and 5–10 years of relevant experience, with strong skills in customer service management and U.S. domestic settlement systems. Applicants should possess excellent organizational skills and attention to detail.

Qualifications

• 5–10 years relevant experience in SLAB, collateral management, or securities settlements.
• Strong experience using U.S. domestic settlement systems such as DTCC and Fedwire.
• Experience managing call center operations.

Responsibilities

• Lead the customer service team to ensure high-quality service delivery.
• Develop and implement customer service strategies to enhance customer satisfaction.
• Oversee account management and maintain strong relationships with key clients.
• Handle complex customer queries and resolve issues in a timely manner.
• Monitor team performance and provide coaching for skill development.

Skills

Customer service management

U.S. domestic settlement systems

Organizational skills

Attention to detail

Education

Bachelor’s degree in Business Administration

Job description

Description

• Lead the customer service team to ensure high-quality service delivery.
• Develop and implement customer service strategies to enhance customer satisfaction.
• Oversee account management and maintain strong relationships with key clients.
• Handle complex customer queries and resolve issues in a timely manner.
• Monitor team performance and provide coaching for skill development.

Requirements

• Educational Qualifications: Bachelor’s degree in Business Administration or a related field
• Experience Level: 5–10 years relevant experience in SLAB, collateral management, or securities settlements
• Skills and Competencies: Strong experience using U.S. domestic settlement systems such as DTCC and Fedwire.
• Responsibilities and Duties: Experience managing call center operations
• Qualities and Traits: Strong organizational skills and attention to detail